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Recovery error

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Hello together,

I have a problem. One computer hdd crashed. I got a new one and I tried to recovr my Acronis image. If I recover the d partition everything is finde but if I try to recovery c: I got "Recover operation failed" without any error code. Thats pretty bad. Is there any chance to find out why? or to solve it?

thx for help

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Benedikt,

Recovery issues entitle you to receive direct support from Acronis as per the article below: 

18623: How to get Technical Support: Tips, Tricks and Useful Information

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat