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Recovery issue

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I have a backup on an external harddrive I made with True Image 2016. My system crashed and I had to reformat. After I reformatted, True Image can't locate the backup on the external and the drive is not registering. How do I get this backup going?

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USB drives are natively supported in the Acronis offline bootable recovery media (Linux and WinPE).  When you're system crashed, was the USB connected to it - and what was the nature of the crash (electrical, power surge, etc?) 

If you can get to the system bios, it should show the drive attached there.  If not, the drive may be bad or the system may have other issues.  I would try to connect it to another computer to make sure it can be detected and, if so, that the .tib files are still there.  If they are, try the bootable media on that machine to verify that it can see it on that system.   If it can there, but not on yours, it may be a hardware issue.