Scheduling & Password Feature
1) When I setting the schedule for "Twice a Day" to backup my files (example 7am & 6pm) the ATI doesn't hold my settings. The 7am holds but the 6pm resets to 12am
2) The password when setting up an "Entire PC" backup doesn't work. After backup and with a no reboot & a reboot I can view the files without entering my password. I bought ATI for this feature.
True Image saves your credentials once entered so you are not asked them each time you run a backup task or access the backup files created.
True Image saves your credentials once entered so you are not asked them each time you run a backup task or access the backup files created.
Looks like there is a registry key that can be modified to remove the saved password as well:
http://forum.acronis.com/forum/107127#comment-314072
I recently engaged with tech support over the issue of credentials. Allegedly it is being elevated to the devs as an issue.
Having a program use credentials but only ever ask once, and have no facility to re-enter them is simply foolish in my opinion. There are too many ways that can lead to frustrating failures of backups and no use should be required to medle in the registry to overcome shortsighted programming.
Where TI 2014 (unsure of 2015) allowed you to enter them for a share, and then alter them, TI 2016 either reads what is already in your registry (if you prev had acronis on there) or asks for them ONCE. After that there is no way to change them outside of the registry.
What I advise if you are using TI 2016 is to produce a new Backup plan, with a new user or altered credentials for the user account and get it all set up from scratch. In my case I just "downgraded" to TI 2014. 2016 was ok once I had it runnng properly but I wanted the facility to deal with changed network information.
TO force acronis to ask for the credentials, select the network destination in the pulldown tree, and then press the '>' button at the upper right of the window where the network path is shown. A dialogue should then open to 'test' the login and save it.
Also, worth noting that the password saved for your network is also applied to any reserve backup copy you select in your plan.
I hope I'm not confusing what you are doing with using an alternate windows user account :P
TO force acronis to ask for the credentials, select the network destination in the pulldown tree, and then press the '>' button at the upper right of the window where the network path is shown. A dialogue should then open to 'test' the login and save it.
mgrobins,
Works as advertised and many, many thanks for sharing.
Also, worth noting that the password saved for your network is also applied to any reserve backup copy you select in your plan.
This is being discussed in the MVP section of the fourm, with a recommendation to add a second login for the reserve backup copy.
FtrPilot
Thanks Ftr for the update re the MVP contributions.
ust to re-iterate, that guidance for the pulldown menu only works the first time you try to generate a network login. Once there is one in the registry (right or wrong)... you are stuck and need to use a new location or edit the registry.
I did not test extensively enough to confirm if the credentials being applied are globally applied to that network destination.
The workaround using the primary backup destination has been fine but the lack of documentation to assist someone wanting a reserve copy is poor.
It was only last week that I had discussion via live chat with tech support regarding the lack of facility to enter credentials/change them. Perhaps the topical nature of this with MVP's is why he seemed somewhat aware of it and sent my comments up the chain.
I had Acronis downgrade my 2016 License to 2014 so I could reliably set network shares. No other reason. It means I'm stuck wth unsupported software that isn't designed for the latest OS's.... all for the removal of a "feature" that should be available more reliably than Acronis offer it anyway!
If possible in your discussions in the MVP forum, can you please ensure that the solution proposed enables Acronis to continue using credentials that are different to those applied by the current logged in windows "User".
E.g. I'm logged into windos as 'mgrobins' who has read only access to the Network share \\myNAS\BAckup . In Acronis under "destination", for \\myNAS\backup I enter credentials for a myNAS user account (not windows account) "mgrob-backup" which has full R/W access to the share.
I bring tis up specifically as another excellent backup program I have used fails on this score and cannot tolerate both network credentials existing (Im unsure if it's due to the network connections being open simultaneously or if Acronis manages them differently).
Ideally, it would be nice to see TI 2016 have a facility like 2014 where credentials can be entered on a per share basis (not just globally) or at least on a list that Acronis will then try to employ until one works (I think this may be the case with the registry entries it makes).
It's been years since I have had to manage this type of stuff in software so I appologise if my feedback is a little agricultural.
mgrobins,
You are 100% correct in your overview of credential handling both with True Image and the proper way (per share) it should be done.
I have not tested this out yet but the most recent Windows 10 update 10586.122 fixed a nagging problem for users with network discovery of SAMBA\CIFS shares. With that fix I think came also the enforcement of the security of Windows 10 and Samba shares. This security measure requires that Windows itself handles permissions on an inherited basis for SAMBA/CIFS shares so those shares must be setup properly for a user to modify or write to them. The use of Guest accounts for such shares is no longer allowed. I aniticipate this will cause many users new pains.
Applications that allow such access to such shares must design for credential logon to gain full share access or users will get permissions errors when attempting to write or modify them. So as you say and as the MVP's here have said it needs fixing!
***Just curiuos, but has anyone tried modifying the saved credentials in Control Panel\All Control Panel Items\Credential Manager >>> Windows Credentials (default is backup credentials so be sure to click the other tab) to see if that works as well? I can see the information I provided through Acronis to my router SMB share listed there and woudl imagine tweaking this setting would have the same result as modifying the registry or the work-a-round listed above.***
I think your request is indeed something that would benefit NAS users and we're hoping to see the credential options brought back soon too.
I don't personally have a NAS, but I recently hooked up an SSD to my home router which has SMB file sharing directly off of the USB 3.0 port and all is well. Acronis did prompt for credentials and I was able to create a different account on the router (other than my Windows one) and the backups did run fine. I will have to see if they continue to run on scheduled tasks after rebooting/logging off the machine though. I have seen limitations with Windows (not Acronis), not holding non-system credentials for anyting longer than the current session - even with mapped drives that specific credentials were provided for. In those cases, though, that appears to be a Windows issue and I would have to enter the credentials for the new logon session and they woudl remain intact until the next reboot or log off.
That said, still would be nice to have the ability to enter or change credentials in ATIH on the fly since you really can't do this unless you modify the registry or use the work-a-round mentioned above (thanks for that by the way). I do believe we will see this changed in the near future though - perhaps not in 2016 (hoping so though), but if not in 2016, I'd really hope to see this in 2017 and we will keep pushing for it through the MVP program.
There are two respositories for credentials - those in credential manager, and those that acronis is holding iteslf (registry).
It sounds like you are using an account on your router and Acronis is logging into the router with that account to give you your access (as being different to wndows networkingusing your windows login acount for file sharing).
Credential manager does NOT have any of the login credentials I use for some of my network shares and backups (it only has read access fora few). Nor do I have other alternate windows user accounts that I use for backup activity. If those credentials exist in credential manager to allow write access then the shares are available to any entity that infects my PC. I also could not have read only access if a credential is present for write access as well in windows (hope that makes sense).
I have a specific user account that exists on my NAS that holds write access or read/write access for specific shares that are to be protected and isolated from general access (even my own account on my PC).
The purpose behind this for me is to ensure that if my outer layer of secrity is penetrated, backups stored in that secure share cannot be encrypted/deleted or otherwise damaged.
THis is the balance of convenience and security/risk management I am discussing.
If I want to use non-stop backup this is fairly much a requirement as physical separation is not possible due to the ned for permanent connectivity.
I could see this also being of value where users are to be given read access orrestricted acess to backup respositories. I'd guess other ues for people with domains or different network setups that I can't imagine as well :).
I did a complete uninstall/reinstall (per your post) and although I had tried that in advance of posting, it seems to have fixed my encryption & scheduling problem. I now have encrytion on both backups ("Entire PC" backup to a Portable HDD / "Files & Folders" backup to an external HDD.
Although when I check under the "Schedule" tab (twice a day stiil lists 12am as my second backup time), but at the top of the window it lists my next backup time as 6pm, which at this time of day for me, is correct.
No registry changes were necessary.
I always feel it's necessary to say Thank You for the help...
William, so glad it seems to have resolved the issues in your setup. I have not tried a backup with multiple scheduled runs per day so am not sure if this is a bug, or unique to your system. Keep an eye on it and hopefully it will run at the scheduled times. If possible, please submit feedback through the app that this may be a bug and sugges ensuring that the schedule tab and scheduled times are reflected to be the same.
Glad it worked out.
I would recommend you send feedback regarding the 2x daily issue as it may be a bug and therefore worth sending to the devs.
Even jump on live chat and speak to them about it.
Hello All,
William, thank you for reporting this issue. Before sending this to the development team we will try to reproduce it on our side. I have brought attention of our testers to the described phenomenon.
Thanks,
Slava
Hello,
The issue with "twice a day" method has been reproduced and a ticket TI-66546 has been created.
Thank you.