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true image 2916 crashes when backup source file is changed

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True image 2016 crashes when I attempt to change the back up source file.
This happened with the last build and also after the latest download. 
Acronis True image 2014  software worked fine last year before I downloaded Acronis true image 2016. Now.  All I get is crashes.
 Another issue-  If I attempt a backup, it gets 75% thru and tells me the back up failed . "Error occurred during backup"

ERROR REPORT after program crashes IS BELOW:
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    TrueImage.exe
  Application Version:    19.0.0.6559
  Application Timestamp:    57127eb4
  Fault Module Name:    KERNELBASE.dll
  Fault Module Version:    6.1.7601.23392
  Fault Module Timestamp:    56eb30d1
  Exception Code:    e06d7363
  Exception Offset:    0000c54f
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    5c94
  Additional Information 2:    5c947262a84b038fc0dca1bdb7088cdc
  Additional Information 3:    2fe5
  Additional Information 4:    2fe59a69751b7a058e2556457f27fa89

 

0 Users found this helpful

Bill, if you previously upgraded from ATIH 2014 to 2016, then there is the possibility that something went wrong in the process and that is contributing to the crashes you are seeing.

I would recommend doing a clean install of ATIH 2016 build 6559 as follows:

Uninstall the program via the Control Panel (or use an uninstaller such as Revo).

Run the Acronis Cleanup Tool (link in my signature below), then restart the computer.

Reinstall the ATIH 2016 software (download a fresh copy from your Acronis Account if needed or if you don't have the 6559 build version installer).  Run the install as an Administrator (right-click on the installer to take this option).

Note: The cleanup tool will remove all your backup tasks and task history.  If you want to protect this information, then open C:\ProgramData\Acronis\TrueImageHome\ in Windows Explorer - this may be hidden on some systems - if so, go to the Folder option in the View pane and enable hidden files & folders).

Save a copy of the Database and Scripts folders to another location to restore back later.

Note 2: In order to restore the above folders & contents, you must stop all Acronis Services & Programs else you will encounter locked files in the Database folder.