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Unable to change Acronis account email

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For some reason I cannot edit my email address in my Acronis account. I can log in with my old email address and password, but if I use the same password to save a new email address, nothing happens. Very weird. Problem with website? Tried with Firefox and MS Edge; same result.

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Alex, if there are any issues with your Acronis Account, you will need to contact Acronis directly for this. You can contact Acronis via the options described in the Useful Links > How to get support? linked page - where you can raise non-technical issue such as those with your account, or else send a private message to the forum moderator, Ekaterina.

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Hello Alex,

Please send me the new email-address in a private message (click Send message under my profile) and I will change the registration email in our system. There are indeed some issues with the account. Our web team is working on the fix.  

Alex E wrote:

Many thanks for your help. I'll PM you

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Commenti: 7092

Thank you, Alex, plz check your PMs.