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unable to create volume snap shot

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After replace a Seagate hard drive with a SanDisk SSD plus drive on my Windows 10 PC Acronis True Image 2016 Build 6569 balks at backing up the drive with the error message “unable to create volume snap shot” yet Novo Backup, Macrium reflect, Paragon, backup Pro and Norton can make full image backups and restores with no issues. Do you have a fix or work around for “unable to create volume snap shot” 

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acronissystemreport.zip 7.69 MB
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Below is link to available concerning Volume Snapshot issues.  The problem seems to plague some users but most do not have issue.

https://kb.acronis.com/content/46195

It might be wise to perform a complete uninstall of the product as per the link below and then do a clean reinstall to resolve the issue.

https://kb.acronis.com/content/48668

I perform a complete uninstall of the product to no avail and tried other imaging products without any issues and I ran the system report (attached).

This appears to be an Acronis problem not a disk problem

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363464-129946.zip 6.38 MB

I actually suspect a VSS issue.  As a test, you could temporarily disable VSS and run the backup and see if Acronis Snapapi backup can run the job on its own or not.  

https://forum.acronis.com/forum/116164#comment-346710

Try method 1 - it's the simplest and does not require that you completely disable VSS in the system... just for a specific backup task in Acronis. 

 

It appears the VSS did not work I still have the issue.

 I have the opportunity to test other backup software at during this issue and Novo Backup, Macrium reflect, Paragon, backup Pro, Genie, Shadow Protect, Todo, O&O, TurboBackup, GRBackupPro and Norton each product can make full image backups and restores with no issues. Therefore, this has all the appearance of an Acronis defect and since I am not the only one with this type of an issue they should seriously look at their product and fix its faults.

John,

Please provide feedback using the Feedback feature found in the Help section of the application (open book icon) and supply link to this Thread in that feedback.  This will get the issue before the Acronis Support Engineers.

Some addtional information, the script appear to be rewriiten each time, I made a snpshot copy before the change and after the change and when the backup failed agian, I check the script and VSS was set to true after I changed it to false

I Did,

Dear Customer!
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I know what you are saying however feedback registered in this way is reviewed and data compiled by Acronis.

John, thank you for reporting the issue.

If by any chance you have an opportunity to install a Beta version of Acronis True Image 2017, let us know whether entire disk image is now created successfully. There is a button to submit a message with attached system report from inside the app. Attached report would help us to understand what could be wrong with backup when it was failing.

Regards,

Slava