Update Fail
Hello,
Acronis tells me that there is a new version availlable.
When I click update it starts working, then after a short while it tell me that the update failed.
This is what the browser show when I go to "Show Details"
Product: | Acronis True Image 2016 |
Build: | 6571 |
Date: | 11/07/2016 |
Time: | 12:09:18 |
More info: | Acronis Knowledge Base |
Error details: | Access is denied |
If you still need assistance, contact our Support team.
In my antivirus (Norton) Acronis is marked as "allowed".
Any ideas anyone?
Allegato | Dimensione |
---|---|
acronis_fail.pdf | 428.37 KB |


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Hello Steve,
thank you for your feedback.
What you describe is what we do normally with any software as "ultima ratio" when things won't work normally.
I think that it's very poor from Acronis to ask the user to perform a complete new install every time they offer an update.
Best regards.
Pastel de Nata
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Pastel, I understand your comments and agree that any updates should install without the need to follow this type of procedure. For very many users this is the case, myself included where all my systems upgraded fine without the need to do a clean install.
However, other users, including yourself have encountered this 'Access Denied' error when trying to upgrade and this has been shown to be caused by security software in most cases. See post: http://forum.acronis.com/forum/121945#comment-374129 from another user with the same problem who documented the steps he needed to take to get Norton Internet Security to allow the upgrade to succeed.
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