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Update failed - access is denied

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I tried to load the latest update to Acronis 2016 on my Windows 10 pro 64bit machine.  Get an error that says access denied.  My user ID has administrative priviledges.  I then tried right clicking on the icon and running it as administrator - still failed with same error message.

What incantation do I need to say to make this work?

DH

 

 

 

 

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DH,

Here's a link that should help:

https://kb.acronis.com/content/48668

Here's the chain of events:

Open control panel...go to uninstall programs...select Acronis True Image and uninstall

Download the cleanup utility contained in the link above. Run the cleanup utility.  The directions on running the cleanup utility are in the link and are easy  to follow.  When the cleanup utility is finished, it ask if you are ready to reboot...the directions in the link say no, but to look at some registry keys first.  Our experience is that you can skip that...so, when the cleanup utility ask to reboot, answer Y.

After reboot, you should be able to right click on the install file and install it.

FtrPilot