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Upgrade installation blocked by system administrator

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I was notified that a new upgrade is available. Was told that system administrator blocked this program.

Was told that I could find info at http://kb.acronis.com/errorcode/  event code 0x00640015+0x01410001

When I entered this code, I was told there is no information about this error.

I am the system administrator of a one-user desktop PC. I have not blocked any application from installation. Ever.

Please help solve this problem without leading me down any more blind paths.

Thank you.

 

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I have run into this issue my self. I downloaded the newest installer file from my account at www.acronis.com. Try this approach and you will most likely be successful. I have had no luck intstalling from the prompt within the program and have turned off the "Check for Update" in the GUI.

Hi guys 'n' gals,

I had exactly the same error showing up with the auto updater process tonight.

No info available for the code, as noted above, ^, by Norman North.

So, the work-around from "Tom K." worked like a charm......albeit a tad slowly.

I also turned off the "Check for updates" option.

Many thanks to Tom K.

All sweet again, by the looks of it. ;)

Regards, Rajah..