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Windows error "TrueImageMonitor.exe has stopped working"

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I have gotten this message on startup for the past several days.  Cannot recall doing any big changes recently on the PC (Win7 Pro).  Is there a simple fix that doesn't involve re-installing, moving backup files. logs, etc, etc?  Would the "Repair" function work?  Below is the Windows error log detail:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             TrueImageMonitor.exe

  Application Version:                           19.0.0.6595

  Application Timestamp:                     594ce44c

  Fault Module Name:                          TrueImageMonitor.exe

  Fault Module Version:                        19.0.0.6595

  Fault Module Timestamp:                  594ce44c

  Exception Code:                                  c0000005

  Exception Offset:                                000412c5

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

 

 

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David, welcome to these User Forums.

I can only suggest trying a Repair install of ATI 2016 to see if this will resolve this issue.

To do this, sign in to your Acronis account and download the final full installer for ATI 2016, then run this as Administrator without uninstalling your current software - this should offer the Repair option.

If this does not solve this issue, then a clean install may be needed, but you should make a backup of your C:\Program Data\Acronis folders where your backup task configuration files are stored, along with backup history, logs etc.

Come back for more information if needing to do a clean install.

Thank you Steve.  Should I back up that entire C:\Program Data\Acronis folder or just certain sub folders?  If backup/imageing problems after Repair, do I replace the entire folder with the backup copy or would that just re-introduce the error?

David, the Repair shouldn't touch your Program Data folders, so should be no need to do anything at this point.  If you have a recent Disk & Partitions backup of C: then you have a backup of these folders if needed.

Doing a clean install where you fully uninstall ATI 2016 then run the Acronis Cleanup tool would remove all of these folders.  In that case, doing the cleanup then restarting, followed by putting the folders back again before reinstalling a clean copy would help preserve your tasks etc.

1. Run Asmwsoft Pc Optimizer application.
2. Then from main window select "Clean Junk Files" item.
3. when the new window appear click "start" button and wait for search to end.
4. then click the 'Select All" button.
 5. click "start cleaning" button.