Salta al contenuto principale

Acronis in-Place 5554 to 8029 Upgrade Failure - Capturing what I did to recover for others that this might happen to.....

Thread needs solution

Acronis in-Place 5554 to 8029 Upgrade Failure - Capturing what I did to recover for others that this might happen to.....

System:  Windows 7 SP1 – 64 Bit – 8 GB RAM – Haswell-E 5820k Processor
Before starting upgrade, original pre-upgrade working Acronis True Image 2017 was installed to D:\Program Files (x86)\Acronis

When applying upgrade from Upgrade Notification in System Tray:

"postinstall_actions.exe has stopped working"

"Update Complete"  (Not!!!)

Click on "Start applicaton" does nothing

Found that D:\Program Files (x86)\Acronis folder is missing everything but the "Locales" and "WinPE" folders.  Nothing else there.

Windows 'Add/Remove Programs" lists Acronis there with 8029 upgraded version.  When clicking on "Uninstall", it says that application is missing and would I like to remove item from list.  I click "no".

Checked all of my Hard Disks for errors and found no issues.

Had to next download the Acronis True Image 2017 files from the Acronis Website

Next had to run an Acronis installation “Repair”

Repair Complete.

Acronis Application now starts.

Acronis download installation file prompts for “Repair” and then installs to C:\Program Files (x86)\Acronis\TrueImageHome\ (Not original D: of same path)

Ran CCLEANER and it found many references to D:\Program Files (x86)\Acronis\*.* items and cleaned them out.

Then manually had to search the registry for all references to “D:\Program Files (x86)\Acronis” and change them to “C:\Program Files (x86)\Acronis”  There were about 10 or so references.

I sure am glad I am an experienced IT person.

See attachment for graphic version.....

0 Users found this helpful
Regular Poster
Messaggi: 198
Commenti: 120

WOW...

Glad ur an experienced IT person, obviously, that helped you resolve the problem.

Lots of forum responders are also corp. IT folks.

I was interested that your original, pre-upgrade, working acronis 2017 was on drive "D:\Program Files (x86)\Acronis"

Most of my normal program installs, default to the c: OS Drive... same as your final solution. 

I'll be interested to see what the MVP's here say about your upgrade failure.

Perdido Steve

Hi Sarah,

I've got nothing.  I haven't noticed any options to install Acronis to anything other than the default of C: drive for quite some time now.  I just ran NG 6114 installer to check and did not receive an option to choose another destination.  

Did you use a junction point to hard link program files to another parition at some point (perhaps?). Just curious how you got Acronis to install to another location in the first place or if you had used some registry tweaking to get that done originally.  

 

I performed 3 standard upgrades yesterday and in all of them, they upgraded without issue (apart from the fact that Acronis downloads the installer to a temporary user AppData folder that was blocked by CryptoPrevent by default).

I too have not seen any options to be able to direct the install or upgrade to use anything but the default C:\Program Files folders (X86 or otherwise).

Bobbo_3C0X1 wrote:

Hi Sarah,

I've got nothing.  I haven't noticed any options to install Acronis to anything other than the default of C: drive for quite some time now.  I just ran NG 6114 installer to check and did not receive an option to choose another destination.  

Did you use a junction point to hard link program files to another parition at some point (perhaps?). Just curious how you got Acronis to install to another location in the first place or if you had used some registry tweaking to get that done originally.  

Hello all.  Thanks for replying.

As to your question about how I would have been able to get Acronis TrueImage to install to D: drive, I have been doing in-place upgrades since Acronis TrueImage 2013, when the first full install was performed.  I am assuming that back then you could install to another drive through the standard installation process.  I never hack registry for installing applications to other drives, nor do I use symbolic links.  So the first time I installed was with Acronis TrueImage 2013, and then each year after that in-place upgrades of TI 2014, TI 2015, TI 2016, and then TI 2017 5554, and then TI 8089 yesterday when this problem began occurring.  Well, now that I've gone ahead and did a Acronis 2017 TI "Repair", it went ahead and installed to the default of C:.  So maybe that's best going forward.  I had a good scheduled overnight backup with the "repaired" Acronis TI 2017 8089, at least as far as my logs and resulting overnight backup file size show.  If I do have any new problems, I might as well un-install completely, do a CCLEANER to get out Registry Settings, Scan the Registry for any left-over "Acronis" entries, reboot, and then re-install Acronis TI 8089 from scratch.  Keeping my fingers crossed for now......

Sarah, if you do decide that you need to do a clean install of the latest ATIH 2017 build 8029, then please use the Acronis Cleanup Tool rather than trusting CCleaner to do the clean up actions.  The tool is designed for this purpose whereas CCleaner is a general purpose tool that may not find all the elements of ATIH.

You can save your task configuration files by saving a copy of C:\ProgramData\Acronis\TrueImageHome\Scripts folder contents where you will see .TIS files containing XML data with the task configuration.

Thanks for that tip.  Good to know.

Wow! I'm amazed you were able to do only upgrades since 2013. 2015 and 2016 were so buggy I was having to do clean installs after every build:)