backup has spinning icon and I cannot do anything with it
Hello
All my local NAS backups are working fine but I have folders being saved to Acronis Cloud.
Now this job is locked with just a "spinning wheel" icon and I cannot stop it, nor can I delete it (which I want to do)
(screen shot attached)
Does anyone know how to just kill a job that wont respond at all
Many thanks
Phil
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- Accedi per poter commentare

logged on the cloud server and deleted the backup there but its still doing something on my machine
the wheel keeps spinning and i cant doa thing with that backup
thanks for te idea but i think i need a different approach
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Since you removed the backup from the Cloud once your installed application is able to connect to the server the backup list should update and the backup should be removed from your backup list.
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I agree that it "should" but unfortunately it refuses to change.
the backup has been removed from the Acronis Cloud but my desktop system still shows it and it is inaccessable
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Philip, when you say that your desktop system still shows it and it is inaccessible, is this referring to the backup task that was created to save to the Acronis Cloud?
If yes, then please close the Acronis main GUI then stop all Acronis Services and Processes - you can download a small batch file from the MVP User Tools folder on Google Drive which can help stop all Services, then use Windows Task Manager to stop the Acronis programs.
Next, in Explorer, navigate to C:\ProgramData\Acronis\TrueImageHome\Scripts and look at each of the .TIS script files held there - you can open these in Notepad - look for the .TIS file for your Cloud backup task - the task name is shown near the top of the XML data in the file. Move or delete that file.
Restart the main Acronis application and your task should have gone.
If you still have issues after this, then you may have a Scheduled task still active for the removed Cloud task, and you should download the Acronis Scheduler Manager utility program from the link in my signature below - this can be used to remove any orphaned scheduled tasks.
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Agreed, Steve's approach to the issue is correct for resolution of task removal.
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OK, deleted the "cloud" script from that folder - no difference
Downloaded the Scheduler Manager - ran that and in the end tried ZAP all
Get list showed no tasks
But all the same tasks are still running including the never ending cloud one
Many thanks so far but any more ideas would be appreciated
WOuld uninstalling and re-installing Acronis work (thought I'd ask before trying it)?
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Philip, if you decide to go for an uninstall / reinstall then you might want to save a copy of the Scripts folder to save you a little time when the install is done as you could then restore the .TIS files again.
Out of interest, have you tried doing a restart of Windows first - restart not doing a shutdown and start in case you have got Windows Fast Start enabled as this puts the system into a hybrid sleep / hibernation state rather than doing a full shutdown and start up?
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I powered down and back up again
same thing
As I've only just started with this and only have 2-3 backup jobs I will go for the reinstall and start from scratch
Many thanks for the help - much appreciated
Phil
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If you haven't started from scratch yet, there's a secondary database for cloud tasks as well. You could also try renaming that folder (need to stop Acronis and associated services first) and then rename the folder to onlinebackup.old or something like that (don't delete - just in case). Keep in mind that this is s hidden folder so you may need to turn on show hidden files/folders in Windows Explorer.
C:\ProgramData\Acronis\TrueImageHome\OnlineBackup
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Renamed the folder and restarted the machine
Acronis started up - with the spinning wheel - and it recreated the onlinebackup
thanks for the tip but I think the re-install will be needed once I get time
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just to finish off this issue....
I uninstalled Acronis, searched and deleted any Acronis folders left over.
Then re-installed and recreated the backups and the job with the spiining wheel was gone!
Everything working nicely now
Thanks to everyone for the help
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Glad to hear it. A full cleanup is the way to go from time to time. If you ever need to do so again, there's a cleanup tool that helps dig deeper into the system for leftovers as well. Full instructions are here, but hopefully you're good to go now!
https://forum.acronis.com/forum/126092#comment-391779
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