Cannot find version
TrueImage 2017. Am trying to restore from a backup recently created. When the backup file is selected get a message "Cannot find version 5". [Retry], [Cancel], [Browse]. I have copied the .tib file to another computer and tried to open it with TrueImage 2019 and get exactly the same thing. Have tried other .tib files with same result. In which case TrueImage is useless for the purpose it was purchased for. Have contacted Acronis and got no response. Have recommended this to several of my customers but never again. Have searched Acronis support and no record of this error message although both versions of their software clearly give it, no option given for support even chargeable. Any clues anyone? Second time I have put this query into a forum but cannot find initial one so even looks as though Acronis are deleting those they don't like.


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