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Download Backup from Cloud Very Slow

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Hello,

I am a long time user of Acronis products. They have saved me on many different occasions. Currently I am tying to helpa friend who has a full backup of his system stored in Acronis cloud. I have an extra computer tied to my network that I allowed him to use to download his most recent full backup of his C partition. The download speed is un bearably slow. I don't use Acronis Cloud myself because of this specific issue (speed). Can anyone assist me to understand why the download speed is so slow.

Thanks

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Hello!

Welcome to the forum!

Several factors can contribute for a slow download.

Please run the following tool: https://kb.acronis.com/content/47145

Over there you can see read/write speed , that's what matters here and what determines the speed.

If the results matches then the backup/recovery speed is limited by the available bandwidth from the machine to the given location.

Best regards!

70977: Acronis Cyber Protect Home Office: how to download backups from Cloud using Acronis Cloud Backup Download tool

This seems to only be available if you have a recent build of ACPHO. However, it can be used to download backups made with earlier versions of ATI - I have done so several times.

If you have a cloud subscription, why are you using ATI 2017 - or has this post ended up in the wrong place?

Ian