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Fallback to work without wan optimizator. Reason: Switch Count exceeded

Thread needs solution

The problem is failure of WAN optimizer due to "Switch Count exceeded".

Switching to next Wan Optimizator Server

Switching to next Wan Optimizator Server

Fallback to work without wan optimizator. Reason: Switch Count exceeded

Fallback to work without wan optimizator. Reason: Switch Count exceeded

I'm well past the 30 days free support mentioned in here: https://forum.acronis.com/forum/117246

It only happens with the entire computer backup to the cloud.  It only happens sometimes.  And only sometimes does it run out of "WAN Optimizers".

In Services, Acronis Managed Machine Mini is set to auto-start and is running.

Windows 10 RS1 (which is now the production version) 64bit.

Acronis True Image Cloud 2016 and now Acronis True Image 2017.

============== the emailed log extract it is configured to send me

1    Acronis True Image    2016-09-06 4:12 PM    Operation Entire PC (XPS-9000) started by schedule.

2    Acronis True Image    2016-09-06 4:12 PM    Operation: Backup

3    Acronis True Image    2016-09-06 4:12 PM    Backup type: hybrid (disk level)

4    Acronis True Image    2016-09-06 4:12 PM    Operation: Consolidation

5    Acronis True Image    2016-09-06 4:12 PM    Priority changed to Low.

6    Acronis True Image    2016-09-06 4:12 PM    Switching to next Wan Optimizator Server

7    Acronis True Image    2016-09-06 4:26 PM    Switching to next Wan Optimizator Server

8    Acronis True Image    2016-09-06 4:26 PM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

9    Acronis True Image    2016-09-06 4:34 PM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

10    Acronis True Image    2016-09-06 4:38 PM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

11    Acronis True Image    2016-09-06 4:51 PM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

12    Acronis True Image    2016-09-06 4:57 PM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

13    Acronis True Image    2016-09-06 5:03 PM   

14    Acronis True Image    2016-09-06 5:04 PM    Operation has succeeded.

---------- the related log file from the log file viewer at https://forum.acronis.com/forum/115626

log uuid=43718AFF-170F-4974-917E-9FCF92F7C31C;  product=Acronis True Image;  version=20.0;  build=5534;  task=6BB514F9-57D7-406A-81FA-CFFEEB358EE0;  task_name=Entire PC (XPS-9000)
Start= 2016-09-06 4:12:01 PM
id=1;  level=2;  module=100;  code=2;  date/time=2016-09-06 4:12:01 PM
          message=Operation Entire PC (XPS-9000) started by schedule.
id=2;  level=2;  module=316;  code=0;  date/time=2016-09-06 4:12:03 PM
          message=Operation: Backup
id=3;  level=2;  module=316;  code=0;  date/time=2016-09-06 4:12:03 PM
          message=Backup type: hybrid (disk level)
id=4;  level=2;  module=316;  code=0;  date/time=2016-09-06 4:12:03 PM
          message=Operation: Consolidation
id=5;  level=2;  module=100;  code=11;  date/time=2016-09-06 4:12:03 PM
          message=Priority changed to Low.
id=6;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:12:15 PM
          message=Switching to next Wan Optimizator Server
id=7;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:26:44 PM
          message=Switching to next Wan Optimizator Server
id=8;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:26:44 PM
          message=Fallback to work without wan optimizator. Reason: Switch Count exceeded
id=9;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:34:54 PM
          message=Fallback to work without wan optimizator. Reason: Switch Count exceeded
id=10;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:38:58 PM
          message=Fallback to work without wan optimizator. Reason: Switch Count exceeded
id=11;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:51:13 PM
          message=Fallback to work without wan optimizator. Reason: Switch Count exceeded
id=12;  level=2;  module=0;  code=0;  date/time=2016-09-06 4:57:20 PM
          message=Fallback to work without wan optimizator. Reason: Switch Count exceeded
id=13;  level=2;  module=0;  code=0;  date/time=2016-09-06 5:03:59 PM
          message= ;  line_tag=0x0
Error_Code=AQ==
id=14;  level=2;  module=316;  code=6;  date/time=2016-09-06 5:04:10 PM
          message=Operation has succeeded.
id=15;  level=2;  module=103;  code=0;  date/time=2016-09-06 5:04:13 PM
          message=The e-mail notification has been successfully sent.
id=16;  level=2;  module=103;  code=0;  date/time=2016-09-06 5:04:14 PM
          message=Batch operation has completed successfully.
Start= 2016-09-06 4:12:01 PM
Finish= 2016-09-06 5:04:14 PM
Total Time= 00:52:13

==============

==============

1    Acronis True Image    2016-09-02 2:51 PM    Operation Entire PC (XPS-9000) started manually.

2    Acronis True Image    2016-09-02 2:51 PM    Operation: Backup

3    Acronis True Image    2016-09-02 2:51 PM    Backup type: hybrid (disk level)

4    Acronis True Image    2016-09-02 2:51 PM    Operation: Consolidation

5    Acronis True Image    2016-09-02 2:51 PM    Priority changed to Low.

6    Acronis True Image    2016-09-02 2:51 PM    Switching to next Wan Optimizator Server

7    Acronis True Image    2016-09-02 3:05 PM   

8    Acronis True Image    2016-09-02 3:05 PM    Operation has succeeded.

===============

1    Acronis True Image    2016-09-02 12:27 AM    Operation Entire PC (XPS-9000) started manually.

2    Acronis True Image    2016-09-02 12:27 AM    Operation: Backup

3    Acronis True Image    2016-09-02 12:27 AM    Backup type: hybrid (disk level)

4    Acronis True Image    2016-09-02 12:27 AM    Operation: Consolidation

5    Acronis True Image    2016-09-02 12:27 AM    Priority changed to Low.

6    Acronis True Image    2016-09-02 12:27 AM    Switching to next Wan Optimizator Server

7    Acronis True Image    2016-09-02 12:41 AM    Switching to next Wan Optimizator Server

8    Acronis True Image    2016-09-02 12:41 AM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

9    Acronis True Image    2016-09-02 12:42 AM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

10    Acronis True Image    2016-09-02 12:53 AM    Fallback to work without wan optimizator. Reason: Switch Count exceeded

11    Acronis True Image    2016-09-02 12:54 AM   

12    Acronis True Image    2016-09-02 12:55 AM    Operation has succeeded.

=================

1    True Image    2016-08-30 2:12 PM    Operation Entire PC (XPS-9000) started by schedule.

2    True Image    2016-08-30 2:12 PM    Operation: Backup

3    True Image    2016-08-30 2:12 PM    Backup type: hybrid (disk level)

4    True Image    2016-08-30 2:12 PM    Operation: Consolidation

5    True Image    2016-08-30 2:12 PM    Priority changed to Low.

6    True Image    2016-08-30 2:30 PM   

7    True Image    2016-08-30 2:30 PM   

8    True Image    2016-08-30 2:31 PM    Operation has succeeded.

===============

1    True Image    2016-08-27 1:27 PM    Operation Entire PC (XPS-9000) started manually.

2    True Image    2016-08-27 1:27 PM    Operation: Backup

3    True Image    2016-08-27 1:27 PM    Backup type: hybrid (disk level)

4    True Image    2016-08-27 1:27 PM    Operation: Consolidation

5    True Image    2016-08-27 1:27 PM    Priority changed to Low.

6    True Image    2016-08-27 1:46 PM   

7    True Image    2016-08-27 1:46 PM   

8    True Image    2016-08-27 1:46 PM    Operation has succeeded.

=============

1    True Image    2016-08-26 8:40 AM    Operation Entire PC (XPS-9000) started manually.

2    True Image    2016-08-26 8:40 AM    Operation: Backup

3    True Image    2016-08-26 8:40 AM    Backup type: hybrid (disk level)

4    True Image    2016-08-26 8:40 AM    Operation: Consolidation

5    True Image    2016-08-26 12:56 PM    Connection has been lost. Trying to reconnect.

6    True Image    2016-08-27 1:45 AM   

7    True Image    2016-08-27 1:46 AM   

8    True Image    2016-08-27 1:46 AM    Operation has succeeded.

////////////////////

Cloud Report Tool results

Starting verification for  XPS-9000 on 1473749831
Verifying connection to Front End Servers
Performing Name Resolution for: cloud-fes-us2.acronis.com...SUCCESS!
Verifying connection to 185.151.160.18 on port 44445...SUCCESS!
Verifying connection stability to  185.151.160.18 on port 44445...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 185.151.160.10 on port 44445...SUCCESS!
Verifying connection stability to  185.151.160.10 on port 44445...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 185.151.160.11 on port 44445...SUCCESS!
Verifying connection stability to  185.151.160.11 on port 44445...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 38.68.201.134 on port 44445...SUCCESS!
Verifying connection stability to  38.68.201.134 on port 44445...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 38.68.201.138 on port 44445...SUCCESS!
Verifying connection stability to  38.68.201.138 on port 44445...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 38.68.201.137 on port 44445...SUCCESS!
Verifying connection stability to  38.68.201.137 on port 44445...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 38.68.201.135 on port 44445...SUCCESS!
Verifying connection stability to  38.68.201.135 on port 44445...
Connection was verified. Packets Success rate 50/50 

Verifying connection to Registration Servers
Performing Name Resolution for: cloud-rs-us2.acronis.com...SUCCESS!
Verifying connection to 185.151.160.22 on port 55556...SUCCESS!
Verifying connection stability to  185.151.160.22 on port 55556...
Connection was verified. Packets Success rate 50/50 

Verifying connection to RPC Servers
Performing Name Resolution for: web-api-tih.acronis.com...SUCCESS!
Performing Name Resolution for: web-api-vmp.acronis.com...SUCCESS!
Performing Name Resolution for: web-api-tie.acronis.com...SUCCESS!
Verifying connection to 69.20.59.100 on port 443...SUCCESS!
Verifying connection stability to  69.20.59.100 on port 443...
Connection was verified. Packets Success rate 50/50 
Verifying connection to 69.20.59.101 on port 443...SUCCESS!
Verifying connection stability to  69.20.59.101 on port 443...
Connection was verified. Packets Success rate 50/50 
/////////////////////

0 Users found this helpful

KeithT,

Not sure what your issue is.  The messages you highlight are just that it looks like to me as the operation completed successfully.  You are obviously using the Cloud here so support hs changed for subscription based Cloud accounts.  Visit the link below and click on the link in the PDF to check your support dates.

 

http://download.acronis.com/pdf/Customer_Handbook_Consumer_US.pdf

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Hi all,

The issue has been reported to the development team and will be addressed in one of future updates. If you face this issue, please report it through submitting a feedback and switch Data upload speed to Optimal as a workaround. Currently the issue occurs when setting Data upload speed to Maximum (Experimental option). 

Thank you,

In risposta a di truwrikodrorow…

I see that these posts date back to the end of 2016. It's now the end of 2017. The problem is still there in ATI 2018 build 9850.

Is this going to addressed?

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Jerry, I haven't found any open issues with the message wan optimizator related to Acronis True Image 2018. I'd recommend contacting Acronis support team, so that our engineers can collect diagnostic information from your system and find the root cause for the issue. 

In risposta a di truwrikodrorow…

Hello Ekaterina, I too am having the same problem. (See below)

(Backup task execution failed - Acronis True Image notification from

2018-03-02 18:37:04:696 16140 I00640002: Operation 001-Photos-2014 to present-server started by schedule.
2018-03-02 18:37:13:052 16140 I013C0000: Operation: Backup
2018-03-02 18:37:13:052 16140 I013C0000: Backup type: file level
2018-03-02 18:37:13:758 16140 I013C0000: Operation: Consolidation
2018-03-02 18:37:17:704 16140 I00000000: Succesfully set ctcp settings
2018-03-02 18:37:48:099 8500 I00000000: Switching to next Wan Optimizator Server
2018-03-02 18:38:18:152 17280 I00000000: Switching to next Wan Optimizator Server
2018-03-02 18:38:18:152 17280 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2018-03-02 18:38:18:909 16392 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2018-03-02 18:38:26:266 16392 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2018-03-02 18:50:51:445 16392 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2018-03-02 19:27:16:390 8500 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2018-03-02 19:38:26:790 16392 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded

It continues going on and on and on until it eventually fails.

Dan

Windows 7 ultimate 64-bit 

acronis 2018 cloud

As of build 10640, I'm still seeing this problem. It might, I suppose, be an issue with your servers.

I will open a support case when I have the strength.

Yeah, I'm seeing the same on my mac, just switched data upload speed to optimal (from Max) to see how it goes.

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Commenti: 7092