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Huge problems with exclusions

Thread needs solution

I just freshly installed True Image 2017 v20.0 build 5554.  I set up a new backup to the cloud with a variety of folder exclusions using the GUI.  My .tis had entries like this:

<exclude>E:/misc/backups</exclude>
<exclude>E:/misc/iso</exclude>

But when I fired it off, it included them anyway, and I found entries like this in the service log:

<event id="31" level="3" module="23" code="2068" time="1481246615" message="Item 'E::/misc/backups' cannot be found or it is inaccessible at the moment." line_tag="0x1D89313997B1D45A" >
      

<event id="32" level="3" module="23" code="2068" time="1481246615" message="Item 'E::/misc/iso' cannot be found or it is inaccessible at the moment." line_tag="0x1D89313997B1D45A" >

I tried swapping the / for \ in the paths, but still got the errors, and it was still backing up the exclusions.  I don't know if it having two : matters or not... there was definintely only one in the .tis

Finally, out of desperation, I removed the <exception> entries, and added the paths to the File Mask exclusion list, like this:

<file_mask pattern="E:\misc\backups" />
<file_mask pattern="E:\misc\iso" />

That finally made it NOT backup the undesired folders.  What a pain!  Is there some way to fix this so exclusions can be done in the "normal" fashion?

 

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thirdman, welcome to these user forums.

What type of backup are you doing here?  Is this a Disks & Partitions, or a Files & Folders backup?

My reason for asking is that, if it is a Disks & Partitions backup, then you set the Exclusions by clicking on [+] on the Exclusions page, then on [...] on the end of the new text entry field that is shown, so that you navigate to the item to be excluded from the backup.  This then enters the exclusion in the correct format in the backup .TIS script file.

Doing the above on my system shows the following data in my Cloud .TIS file script.

<common_options
   exclude_by_mask="true" exclude_hidden="false" exclude_system="false"
use_vss="true">
                    <file_mask pattern="hiberfil.sys" />
                    <file_mask pattern="pagefile.sys" />
                    <file_mask pattern="$Recycle.Bin" />
                    <file_mask pattern="swapfile.sys" />
                    <file_mask pattern="System Volume Information" />
                    <file_mask pattern="*.tib" />
                    <file_mask pattern="*.tib.metadata" />
                    <file_mask pattern="*.~" />
                    <file_mask pattern="*.tmp" />
                    <file_mask pattern="L:\ATX-P4-7\" />
                    <file_mask pattern="L:\My backups\" />
                    <file_mask pattern="L:\Trinity\" />
                    <file_mask pattern="L:\WindowsImageBackup\" />
</common_options>

The above conforms to the file mask pattern that you found to work correctly.

If you are doing a Files & Folders backup, then clicking on [+] on the Exclusions page doesn't allow you to navigate to / select the items to exclude, so you would have to enter the file mask manually, though with Files & Folders, you can exclude specific folders by simply not selecting them in the Source data listing.

I was doing a "files and folders" backup, and UNselected various folders, which created the "<exclude>" entries in the .TIS.  That is what generated the errors.  I manually entered the Mask entries, which finally worked.

Ok, thanks for clarifying which type of backup and how this issue arose, I would recommend raising a support ticket directly with Acronis for this issue, as it should be to exactly as you have described without hitting this problem.

Well, I submitted a ticket, and got an irrelevant response and link to unrelated KB article.  -sigh- I personally work in Tech Support, so this pains me more that it should...  Try, try again I suppose...

I did find a semi-related post regarding patch 5555, that seems to address the issue of selected folders getting unselected when editing; maybe that will help.... 

If the 5555 patch works for you please post that information back here.  There clearly is a disconnect between desired exlcusions and a disk or partition created backup task.  Thanks.

Hello thirdman,

Thank you for reporting the issue. It looks to be the same as in the thread https://forum.acronis.com/forum/128000. Like I said over there, we are aware of it and are working on fixing it.

Regards,

Slava