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Knowledge Base "feature"

Thread needs solution

Bear with me here.

I'm trying to figure out why my backups have suddenly stopped Acronis True Image 2017). When I click the red X, and select "edit the connection settings", it gives me an "Authentication Settings" box. Clicking "Test Connection" gives me "connection established." But then when I click "Connect," it gives me the "Error occurred while opening file" box with this information:

More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/ 
Event code: 0x006400D5+0x00040007

Clicking the "Knowledge Base" button (and then sending the system info) takes me to https://kb.acronis.com/errorcode/search/0x006400D5%2B0x00040007 where it tells me:

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We found a KB article about an error which is similar to your error.

Search results 2 items

Upon your request, report not found

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The problem is that it doesn't display the alleged two results, or provide any way to get to them.

0 Users found this helpful

Charles, not sure if you tried to create this topic in the ATI 2017 Forum where it belongs or not - there is a known 'bug' with the forum software that seems to put some new topics in this section?

More information is needed to understand the issue you are describing.

Please download / use the MVP Log Viewer tool (link in my signature) and use this to get the log created when you attempt to run your backup task.

If you are being asked for credentials, then this suggests you are backing up to (or from) a network location, so has something changed in your network, i.e. the IP address used?

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Hello Charles,

thank you for your posting! I've alerted our KB-team about the issue with the search results, we'll check what might be the cause.

Moved the topic to Acronis True Image 2017 Forum