Restore difficulties "Cannot find version 5"
I am using Acronis True Image 2017 (build 8058) and attempting to restore to my Toshiba Satellite laptop.
These are the files on the network machine:
Directory of E:\Backups
12/26/2017 09:36 AM <DIR> .
12/26/2017 09:36 AM <DIR> ..
09/22/2017 04:23 AM <DIR> arc_040917150122884
08/06/2017 05:54 AM <DIR> arc_060817015627058
09/30/2017 07:25 PM 17,847,050,240 PICARD_full_b1_s1_v1.tib
10/12/2017 07:52 AM 25,518,080,000 PICARD_inc_b2_s2_v1.tib
10/12/2017 09:01 AM 43,085,355,520 PICARD_inc_b2_s2_v2.tib
10/28/2017 08:56 AM 15,337,121,792 PICARD_inc_b2_s3_v1.tib
12/02/2017 03:55 PM 43,175,182,336 PICARD_inc_b2_s4_v1.tib
12/02/2017 04:23 PM 17,106,636,288 PICARD_inc_b2_s4_v2.tib
09/23/2017 11:18 AM <DIR> picard_sep
6 File(s) 162,069,426,176 bytes
5 Dir(s) 96,783,269,888 bytes freeI boot Picard (the Toshiba Satellite notebook) with the Acronis CD. I set the network to eth0.
I go to the recover tab. I browse to \\192.168.0.19\Backups. I go directly for the last two Dec 12 backups (rather than start with the full backup and work my way through).
So I asked for the PICARD_inc_b2_s4_v1.tib. On the Archive Selection screen, it looks like this:
Disk archive
Disk archive 09/30/2017 08:58 PM Full backup
PICARD_inc_b2_s2_v2 10/12/2017 07:01 AM Incremental
PICARD_inc_b2_s3_v1 10/28/2017 09:21 AM Incremental
PICARD_inc_b2_s4_v2 12/02/2017 02:33 PM Incremental
PICARD_inc_b2_s2_v1.tib
PICARD_inc_b2_s4_v1.tib
I select the last one, PICARD_inc_b2_s4_v2, and press Next.
For Recovery method, I choose Recover whole disks and partitions.
For What to recover, I choose NTFS (Unlabeled) C: / Pri / 911 GB capacity / 125 GB used
On the Specify recover settings of Partition C, I click New Location. Now the fun begins.
I immediately get a "Cannot find version 5" message. I click the Browse button and type in \\192.168.0.19\Backups.
I try PICARD_full_b1_s1_v1.tib and click OK. Another "Cannot find version 5" message.
I click the Browse button and type in \\192.168.0.19\Backups.
I try PICARD_inc_b2_s4_v2.tib and click OK. Another "Cannot find version 5" message.
I try PICARD_inc_b2_s4_v1.tib and click OK. Another "Cannot find version 5" message.
While I can get back to the basic Windows 10 version with the first full install, I can't seem to either restore directly from the Dec 2 incremental (nor can I restore one by one: I get the same error message).
I have seen this type of problem on the forums for older versions, so I'd appreciate any help you might provide.
Rajah, the core issue that I see from the information you have provided is that your incremental backup files do not match the full backup file shown.
The full backup is for backup sequence _b1_ but all the incremental files are for sequence _b2_ and would need a full backup of the same _b2_ sequence to be used for recovery.
I had this same issue with Full Backups. Most of my recent backups did not show up in the left pane of available devices and backups. Tech support suggested that I validate the files that I wanted to use. Sure enough when I used Windows Explorer and right-clicked on Acronis > Validate, then following validation, that file showed up as available and I didn't get the Version #x not found message.
@Steve, is there anything that can be done? I've tried 1) copying the full_b1 to full_b2 and 2) trying to restore files and folders instead of the whole disk. Neither is working.
Rajah, sorry but you cannot just rename a full backup file and expect the incrementals from another backup sequence to work with or recognise it. All the changes recorded in the first incremental file of that 2nd sequence are based on differences with the initial full backup file of that sequence which is not the same as the full backup for sequence 1.
Restoring files and folders will only work for a valid version chain, so again you are back to the only chain which has the correct full and incremental files all showing the same _b?_ number in the file names.
A word of caution about restoring files and folders, this will not work for any Windows / System files and folders due to all the other dependencies that these have - such data must be recovered from a disk & partitions backup as the same.
OK, Steve, it looks like Acronis will be of no use for recovering my files in the present situation. User error.
Thank you for your diagnosis. When I use Acronis in the future, I will only perform full backups.
In risposta a I had this same issue with… di truwrikodrorow…
Larry, thank you for the suggestion. The "Validate" fails for the similar reasons as above.