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Scheduler runs in background excessively and takes up all available CPU capacity (Windows 10 OS)

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Installed True Image 2017 last week, and backups have been going fine.  But between scheduled backups the scheduler utility process will start working in the background and use up all available CPU capacity, thus slowing the computer to a crawl.  Ending the process (using Task Manager) allows me to use the computer again, but does anyone know why this happens and how the issue can be fixed on a permanent basis?

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Scott, welcome to these user forums.

Was your ATIH 2017 install a clean one, i.e. first install of any version of Acronis True Image, or was it an upgrade from an earlier version?

Next, did you perform the ATIH 2017 install using an Administrator account?  ATIH 2017 needs administrative privileges in order to run correctly, and there have been reports from other users of this type of performance problem when not using an admin account.

If this was an upgrade, then try doing a clean install - uninstall normally via the Control Panel, then download the Acronis Cleanup Tool (link below in my signature), restart to complete the clean up, then install 2017 as Admin.

I would also recommend raising a Support Case with Acronis Support for this issue to add you voice to that of other users reporting significant performance impact from Acronis functions or services.

Thanks, Steve!  I appreciate your quick response.

This was a clean install using administrator privileges.  I have True Image on another machine and increased my subscription to 3 computers once I saw how user-friendly the process was.  The computer in question is one of the new (clean) installations with my expanded license.

I will look on the Acronis customer support site to learn how to start a Support Case as you suggest.  I wouldn't rule out a Cleanup and reinstall, in addition, if the problem persists.

Thanks again.  

Scott, to raise a Support Case, click on the Support link at the top of all the forum pages (right corner), this will open a new window, scroll down and look for the option to Contact Support on the right side and click on this.

Once you are on the Support site, select your product in the first section - you will need to enter your Acronis user email and password, after which scroll further down the page and look for the Live Chat / Chat Now option to get started with Support.

Thanks, Steve.  I just had a chat with Vijay on the Acronis customer support chat line.  He is supposed to be sending me an e-mail with instructions as to how to capture some log information to help diagnose the issue.  (10 minutes after ending the chat--which I saved as a text file--I haven't received his e-mail.)

At a minimum it's clear that this is not a problem for which the chat support folks have been provided a quick and simple solution.  So I'll go through the process, bearing in mind that the fact that (thanks to you) I made them aware of the issue may be of use to others down the road.

If I haven't resolved the issue in the next 24 hours or so (after Vijay's e-mail arrives), I'll try the Cleanup Tool/reinstall method to see if that will work.

I marvel that you MVP folks take so much of your time to help newbies like me!

 

Scott, please take a read through post: 126716: High CPU Load by scheduler which may be more enlightening than your initial chat with Support - you could reference that post in your support case to help move this on a little faster.

It has recently come to light that Windows update is downloading and installing what Windows determines is an out of date Intel driver but that update is in fact an out of date driver.

The driver is for the Intel Management Engine Interface.  Uninstalling this update has solved the issue for some users.  Check your installed updates and if you see this one, uninstall it and see if things improve.