Yay - **2** year technical support in 2017!!!
Looks like 1 year technical support is included now? If so, product documentation in the support FAQ needs to be updated. Hope this is correct though - been a long time coming :) and am glad to see it finally realized.
Acronis
True Image 2017
- Current version only
- Email and Chat support for 1 year
**EDIT** Looks like it's actually 2 years for chat and email according to:
6031: List of Support Options for Acronis Products
Acronis Consumer Products Support Lifecycle

- Accedi per poter commentare

Hi all,
Yes, finally we've introduced new support policy :) The updated information can be found in this article and we're working on the web page - will be updated soon.
- Accedi per poter commentare

That's great news! Wonder why it's not on the list of changes as well - a nice product update that would be nice to highlight there too!
- Accedi per poter commentare

Oh wow - just realized it's actually 2 years (thanks to Karl) for chat and email support - even better!
6031: List of Support Options for Acronis Products
Product name | KB | Forum | Chat | Phone | Updates | ||||
Free | Paid | Free | Paid | Free | Paid | ||||
Acronis True Image Subscription | Yes | Yes | Yes** | - | Yes** | - | Yes** | - | Yes |
Acronis True Image 2017 | Yes | Yes | 24 months* | - | 24 months* | - | No | PPI | Yes |
Acronis True Image Cloud (Release 2016) | Yes | Yes | Yes** | - | Yes** | - | No | PPI | Yes |
Acronis True Image 2016 | Yes | Yes | 30 days* | PPI | 30 days* | PPI | No | PPI | Yes |
Acronis True Image Unlimited | Yes | Yes | Yes** | - | Yes** | - | No | PPI | Yes |
Acronis True Image 2015 | Yes | Yes | 30 days* | PPI | 30 days* | PPI | No | PPI | Yes |
Acronis Migrate Easy 7.0 | Yes | Yes | 30 days* | PPI | 30 days* | PPI | No | PPI | Yes |
Acronis Disk Director 11 Home | Yes | Yes | No | PPI | No | PPI | No | PPI | No |
Acronis Disk Director 12 Home | Yes | Yes | 30 days* | PPI | 30 days* | PPI | No | PPI | Yes |
All other products | Yes | Yes | No | No | No | No | No | No | No |
Acronis Consumer Products Support Lifecycle
Products | Release Date | Mainstream Support EOL | Extended Support EOL | Latest update |
---|---|---|---|---|
Acronis True Image 2017 | August 22, 2016 | TBD | TBD | # 5534 / # 5523, Aug 22, 2016 |
Acronis True Image 2016 | August 17, 2015 | September, 2016 | September, 2017 | # 6571 / # 6077, June 02, 2016 |
Acronis True Image 2015 | September 30, 2014 | October, 2015 | September, 2016 | # 6613, July 20, 2015 |
Acronis True Image 2014 | August 28, 2013 | September, 2014 | September, 2015 | # 6688, August 20, 2014 |
Acronis Disk Director 12 | May 27, 2014 | June 2015 | TBD | # 3270, December 29, 2015 |
Acronis Disk Director 11 Home | April 05, 2010 | May 2015 | May, 2016 | # 2343, November 17, 2011 |
- Accedi per poter commentare

Ekaterina, in addition to update your own webpages, you should also notify your redistributors like edv-buchversand (Germany) and others highlighting this feature. I could understand if (literally) you don't want to announce it across all boards to avoid that your support might get overwhelmed, causing backlogs, then dissatisfaction for some customers due the long waiting times. But this is just a guess.
Of course I've no idea what measures you've taken to provide this longer support, which is a VERY welcomed step! I just got aware about this change by your kind post on amazon.de
- Accedi per poter commentare

Ekaterina, please could you explain why the Acronis product page: http://www.acronis.com/en-gb/personal/computer-backup/ shows support for ATIH 2017 as being for 1 year only, not 2 years as shown in the KB document: See attached screen shot.
Allegato | Dimensione |
---|---|
389772-133156.png | 668.88 KB |
- Accedi per poter commentare

Hi Steve,
with the new policy all customers who purchase a Home product are entitled to standard support as per Support Lifecycle, which means
- Mainstream Support - starts from release date and lasts during one year. The entire score of support services is provided during this phase
- Extended Support - offered for Consumer software for an additional one year after the successor product (plus one version) is released. Limited support services are provided.
Once the new version is released, all users of Acronis True Image 2017 will still be eligible for another year of support, however the provided support for the n-1 version won't include hotfixes and major changes in the software (hotfixes may be implemented only for blocker issues)
Thank you,
- Accedi per poter commentare