ATI 2018 adventures

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Beginner
Messaggi: 8
Commenti: 14

Hi,

It seems that I upgraded from ATI 2017 a little bit too soon, to say the least.

- This morning I installed the latest version of ATI 2018 over ATI 2017 and the installation failed ("cannot move file to another drive" - nobody knows which file and which drive).

- Then I tried to run the installer as an administrator and the installation succeeded. I launched ATI and it recognized the existing backups. OK.

- This evening, I launched ATI and I couldn't even get to the main window : "cannot create database" error while the splash screen was displayed and that's it. Program freezed. Tried as an administrator : same problem.

- I logged off and on and tried again : same problem.

- I renamed C:\ProgramData\Acronis\TrueImageHome\Database\Archives.db and tried again. The program started but of course, my existing backups were no longer recognized.

- I tried to "Add" them but ATI crashed at the end of the process.

- I relaunched and the existing backups were recognized without adding them again.

- I made an incremental backup which succeeded. However it told me that 20 GB had been backed up while the size of the incremental backup was only 2 GB.

Well, everything seems to work correctly now but how can I now trust this program after such a messy upgrade ? This release is obviously buggy, so don't hurry and wait for some new releases before upgrading.

Ven, 09/29/2017 - 21:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Messaggi: 14
Commenti: 64

Sorry to hear about the upgrade experience - definitely not confidence inspiring.

If you're truly concerned, you may wish to uninstall, run the cleanup tool to completely remove all traces of the program, and then do a clean install. Additional work, but might give you more confidence that things are working as they should.

If you're not up for that, one way to check and make sure that your incremental backups are solid is to mount the incremental as a volume, make sure you can read the files, and maybe run chkdsk on the mounted image. If you want to ensure that the image could restore and boot, you could restore the image from within a virtual machine (Oracle's free VirtualBox works just fine for this). I've done both and am satisfied that my 2018 backups are solid. 

I hope your experience moving forward is better than the one to date!

Best,
Philip.

 

Ven, 09/29/2017 - 22:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Messaggi: 8
Commenti: 14

Hi Philip,

Thanks for the advice. Actually, I could already check that the backups are valid. As mentioned above, ATI appears to work correctly now. I still have something to check about the scheduler : I got an error message yesterday. I still have to investigate this and check whether the planned backups are run as expected tonight.

But I can't spend my time checking my daily incremental backups every day. All these incidents while installing version 2018 over 2017 show that the new version is not that stable. This is bothering, to say the least. Code quality is a hot topic when talking about backup software. Now, I'm a little bit uncertain about what I should do.

I have created a disk image with the Windows 10 internal tool, just to feel more relaxed. That's the last straw ! :-)

Sab, 09/30/2017 - 16:08