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can't install acronis true image 2018

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It appears that there was a fatal error, however there is nothing relevant in the Knowledge Base. Unfortunately, much of the content of log files is intended for engineers not every day users like us.

More information may help us in assisting you with this problem:

  • were you doing a "clean" installation or an "upgrade"/"repair installation?
  • when running the installer did you use "Run as administrator" - elevated privileges are needed for a proper installation.
  • have you tried using the cleanup tool before doing the installation? [Please note that it is rarely necessary to edit the registry to accomplish the task.] 

There is a possibility that the installation file is damaged, so try downloading the installer from your Acronis account or from here:  Acronis True Image 2018 for PC.

 Ian

1. clean installation
2. I have an administrative account
3. yes, it doesn't help
4. tried different versions and it doesn't help