Can't log into my account or activate serial number (Windows 10 Home Insider Preview 16278)
I am running Windows 10 Home Insider Preview Build 16278 (64-bit). I did not have any problems with the 2018 Beta. But I am unable to log into my account or active my license, both result in what seems like a network error. When I try to log in, it says, "An error occurred while signing in". When I attempt to activate my serial number, it says, "Sorry the serial number couldn't be checked".
I did a clean install of ATI 2018 build 9207.


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Jim, an update, after replying to your topic earlier, I checked on my laptop and found it waiting on a restart to install the 16278 Insiders build.
I have since completed the upgrade to 16278 and find that everything with ATIH 2018 #9207 is working fine for me on my Window 10 64-bit system, including my Account page showing that I am logged in with no issue. The software was already activated prior to the upgrade so cannot test that aspect of your topic.
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Have you logged into your Microsoft account after your insider upgrade? if not you might try doing so.
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Did a full uninstall and re-install. Did not help. Insider build now #16281.
Logging into my Microsoft Live account did not help.
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Jim, have you actually opened a support case with Acronis for this issue yet? If not, would recommend that you do so.
I am still running on Insiders #16278 with no problems - seems like MS are pushing out new insider builds faster than the leaves fall in Autumn in the US ready for their Fall Creators Update due next month!
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I've tried on a couple different computers now, including one running the non-insider build of Windows 10, and all fail the same way. It must be something on my local network, but I don't know what it could be. Maybe I need to reboot the router and try again.
I did submit a ticket with Acronis.
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Jim, you are not using a proxy server at all are you? That is a known issue and unsupported.
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Not using a proxy server that I know of.
Rebooting router did not help.
My ISP is Comcast, and the router software is Open-WRT "Chaos Calmer" release (latest)
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Jim, have you tried the advice given in KB 59879: Acronis True Image 2018: how to activate serial number for how to activate from a different computer?
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I can't log into my account either (from Acronis 2018). There is no option to Activate Off-line that I could find.
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Jim, take a look at KB 56598: Acronis True Image 2016: Activating a Full Version which has some screen shots from that older version for this process.
What do you see on your computer - screen shots may help us better try to understand?
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I can't get past either of these two screens.
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Jim, can you go to the main Acronis.com web page and sign in with the same account email and password from there?
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NOTE: re-installed 2017 (latest build) and had no problems whatsoever. Logged into my account and it was activated without any problems.
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Yes, I even changed my password this morning to something new, login via web working OK.
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Something is wrong with my login account @Acronis, despite that I can log in via the web.
I created a new Acronis account (through ATI 2018) using a different email address and was able to log in from 2018! But I could not activate with my given serial number because it is assigned to my original E-mail address.
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Jim, sorry but this all comes back to things that only Acronis can help you solve in terms of your Account and serial numbers etc.
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Jim, have you checked your firewall to be sure there is nothing blocking the new ATI 2018 from accessing the internet. I use Zone Alarm and often need to explicitly allow access to new programs (although it does have a pop-up to ask me to do that).
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Jim,
This post is a bit stale, but the only relevant one I could find. I'm running into what appears to be the same problem.
I ran through all the KB suggestions and resorted to opening a case. The support tech then ran through all the KB routines and I am awaiting results.
Edit:
The issue has been solved by escalation to the Expert Team. The solution can be found here:
Can't Login TrueImage Program - Solved
Chris
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Chris, thanks for sharing the solution for this issue!
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