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How to reset backups if no previous version available

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TrueImage 2018.  I need to start backups on a new disk. The old disk is gone.  I can run the backup, but how can I make it valid and useful?  It demands the previous version.  How can I reset to start this over?  I cannot find any Reset option.

I understand about Incremental or Differential backups, however I am only using Full backups, so I cannot imagine what any previous version could possibly offer to a Full backup?  Why is this a requirement?  How can I reset it?

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Wayne, you should be able to just reselect the backup Destination for the new disk and then ignore any error messages about any missing previous archive images.

Thanks Steve, I will trust that will work and will proceed.   It is just made not to seem that way at the time.

Why can't the software simply not mention any early version if it is involving a new Full backup?  A Full backup can only be totally standalone, and any earlier version is of no interest at all.  It must recognize the new Full version, install being totally different, like the new disk format for example.   Seems a serious flaw to me that has a trivial fix.

Wayne, Acronis track the backup archive files created by any tasks in an internal database which is where it checks to see what is expected to be present.  By changing the destination disk to a new drive, it then finds that all the expected archives are missing!

There is a method of clearing / rebuilding the database if you wanted to go that route.

See KB 60915: Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings - for more information.  Method 1. Rebuild the Database folder

Thanks Steve, I know you are very helpful, but in the case of Full backups, seems to me the programmers would  want to provide a way around that warning message, or maybe at least provide a button to do the Reset you describe if that is all they can do.   To change backup and restore attempts of a Full backup to not be interfered with in this Version 1 way.  Version 1 or the database could not matter less to a Full backup file.  Needing to start with a new disk does not seem all that unreasonable. A new disk is a major need of the backup.

Actually, installing the new disk also needed a reinstall of TrueImage, so it is puzzling. The database and version 1 name are clearly not in the newly installed program or anywhere in the new Windows.  It does not say what it is looking for, it must be on the backup disk, so maybe it is just a blank name anyway?   The really big question is why is a Full backup looking for it?  What could it ever do for a Full backup? 

This warning is worded unclearly, IMO.  Attempting Validation says:

Cannot find Version 1.

You may have moved or deleted it.  Please click Browse and specify its location. If you ignore it, the previous version will be used for Recovery.

 

What is the previous version?   Previous surely does not seem to mean the current final Full version I was trying to use, but there is nothing else.  Again, this seems obviously worded for either Incremental or Differential, but is simply Not applicable to a Full backup. Regardless how proud the programmers are of their database, nothing is applicable to the Full version except the current backup last created.  

The message has a button Ignore this version, but if clicked it says There are no versions of the backup, and quits. I think Restore quits the same way.  Why should a Full backup care?

If ignoring the Ignore button (that does not Ignore), and instead clicking the X close in upper right corner then says:

Failed to open item H:C-SSD full_b11_s2.s1_v1.tib   It has an Ignore button too, but which simply just quits.

In this case H: is the external backup disk drive, which disk had been used before for backups, and one old file still on it, named full_b12_s2.   The new file was named full_b14_s1.

 

Neither of those tries will continue and be useful to assure me the backup will work when needed. Which is seeming doubtful if it cannot even be validated.  But it is a Full backup, probably intact itself.

I also have to say that then using a different disk to backup,  Validation did run silently, no indication of trouble. There were two files already there, maybe it is possible it was then a blank new disk and one was Initial. Maybe it reset properly on a new disk then?  Is there any assurance of that?   Files were names full_b11_s1 and full_b13_s1, and that new one was full_b2_s1. Does s1 imply version 1?    If it validates, then I assume it will operate a Restore too.  Why this disk is different is a mystery to me.

But I wondered how would you suggest that it be ignored?   I think one way might be to use the TrueImage CD disk to boot and restore. I did that once years ago to fix the same Version 1 and Full backup issue.   But CD drives seem to be on the way of getting obsolete on new computers.  I am guilty of manually deleting old backup files to clear the disk clutter, not always thinking it out. :)

In my thinking about my own history, this requirement for a Version 1 for any Full backup seems an extremely serious  but unnecessary problem. The risk of course is that the backup will NOT be any use when needed, and it will could be too late then.  Full backups should not care, and do need proper attention to eliminate this issue.

I hope you forward these comments to the powers that be, those that can fix it.  It seems a pretty easy fix, to just check if the file is a Full backup, to suppress the Version 1 warning and simply proceed. For Validation, and for sure for Restore.

Wayne

 

Wayne, whilst I appreciate and understand your comments and concerns about how Acronis manage both backups, versions, and changes of disk drives etc - the unfortunate facts are that Acronis will NOT do anything to change this situation as no version of Acronis True Image is supported and there will be no further new builds or updates etc.

Acronis made the decision to drop all perpetual licensed versions and move to a subscription based licensing product with the Cyber Protect Home Office.

In addition, the whole method used for incremental backups has been changed since ATI 2020 with the introduction of new format .TIBX files for all new Disks & Partitions backup tasks - this format has been ported over from their business application product range, so the scenario that you have described would be handled differently but with a greater degree of dependency with the use of metadata along with the internal database tracking!

It is always a pleasure speaking to you Steve.   Thanks for the description, it sounds like times have changed.   I was aware of the TrueImage subscription method, but knew no details.  If I cannot become convinced my present version is still reliable (due to this missing Version 1 issue, even if a Full backup), then there are other options that don't require paying again every year.