Salta al contenuto principale

Laptop Wiped Clean, Can't Recover Backup

Thread needs solution

I recently had my laptop repaired and it came back wiped clean. Luckily I had done a backup before repair but when I try to recover, I can't get it to work. I re-installed ATI 2018 and used the Recover Disk option because no backups would show. Is this because my laptop now has a new name and it doesn't recognize the previous backup? When I use Recover Disks, I can go to my external drive to find it but when I select it, it keeps drilling down into the files. Incidentally, I had deleted my previous laptop device in my online dashboard (I have 3 devices). Not sure if that screwed things up.

Is there a way to recover my backup on this "new" laptop?

Thanks.

0 Users found this helpful