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Problem with backup scheme

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Have 2018 build 9850

Have acronis on a desktop and laptop for about a couple months now. And downloaded a update today on both today.

I had tried to test recovery of a backup and had an error. Something about version 7 not compatiable.

So then did the update on both PC's even though they they should have been the same.

I guess they are working now. But again both say they have the same acronis version and build.

But under schemes.

With the laptop one of the choices if called "Full"

With desktop that is not and option even listed. I have to use "custom"

Then under backup method both give me the choice of full.

How can this be different even with the recent update I did?

Also on each there is a link to click on that explains schemes.

Well even the page each one sends me to is different. One has full as a option the other one does not.  

 

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Ray, ATI 2018 build #9850 is the latest one available, so not sure if you mean that this is what you have now after updating or if you are referring to some other update above?

With regards to seeing Full or Custom etc, posting a screen shot is worth more than a lot of words in helping us to understand what the issue is?

2017-11-21 17_34_27.png2017-11-21 17_34_58.png

Hope that came out ok.

Under backup scheme it has Full as and option on one PC only. The other have to use custom scheme.

Of course has full under backup method on both of them.

Ray, the reason why you have 'Full backup' in the upper Backup scheme drop-down list is because at some time you must have used the 'Save as' to create this extra scheme according to your preferred settings in the other fields on this page.

2017-11-21 19_55_08.png

My earlier screen shot shows the default schemes which are present which doesn't include one called 'Full backup'.

Thanks, you are right I may have done that and the only thing that makes since. If I did I should have named it something else. I spent way to much time trying to figure that one out.

I first got it 2 months ago I had checked it out. Then setup schueduled full backups once a week. Double checked it each week after the time to make sure it worked as planned. No problems.

Then forget about and check after two months and find it had not been doing the backs for a couple of weeks.

Cant really say why. I will just do them manually once a week.  

When you dont know the software and the instructions are so poor it is easy to do.

I have now deleted that scheme so no confusion and dont think I will really need to name one with my limited home use.

Thanks again. starting to maybe like acronis again. This one was just different than True Image Home I used years ago. And Paragon and Macrium. Main thing is they all had a clear Restore tab. Did not even need instructions to figure it out. This new one needs the instructions the most. But miss listing some of the most important things.