True Image Deleting All Backups

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I've used True Image for many years to do daily and monthly backups to my NAS incrementally. I just got a new NAS as I needed more space and my old NAS is also still being used for monthly backups.

 

At first I simply tried to move the location of my backups on Acronis to the new location. It worked fine but then the next day I got the message that the specified path didn't exist. I checked the backup folder and it was empty. Tried a new backup, same thing happened. OK so I deleted all of the setting in Acronis and started fresh instead of trying to move the existing backup operations I had. Same thing. 

 

I then deleted all of the backup files and all of the operations in Acronis, restarted my computer, and created new operations. I set it to run every 2 hours so I could try to find the issue more quickly. Ran 7 times with no problems. I changed it back to run daily. Next day all backups were gone again.

 

I've tried setting backups to both my old and new NAS. In both cases Acronis is deleting all of the files. I find them in the recycling bin of the NAS and then I get the error that the specified path doesn't exist.

 

I turned on logging in my NAS to make sure it wasn't my NAS deleting it. It's showing the operations as coming from my computer. Acronis reads through the full and incremental files and then immediately deletes them all. I don't have anything else on my computer or NAS like an antivirus that would be touching these files. 

 

I've attached the Acronis log file I found which seems to show this issue. What's bizarre is it runs my "Dropbox" backup and then at the end deletes all of my "OS and Projects Backup" seemingly out of nowhere. 

 

Acronis has worked for years without a problem and now I can't get it to do a single backup without it making all of my backups disappear. The only thing I've changed was the location to my new NAS (but trying to do backups on my old NAS where it worked previously no longer works). Please help me sort this out.

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service_2023-12-17-09-10-14.log 12.61 KB
Lun, 12/18/2023 - 17:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Looking at the log (and previous logs as well), it seems like it's trying to clean up and consolidate backups when it finished one backup but it ends up deleting the files for another (unrelated) backup which obviously makes no sense and should never happen.

 

I've looked through all of the settings and don't see anything about consolidating. My backups are all incremental and set to store 1 version chain with a full version every 30 incremental versions so essentially every month I get a new backup chain. This has always worked in the past and no reason it should be trying to clean up an unrelated backup when it's only done a few incrementals since the first full version. This isn't happening when it reaches 30 incremental versions. It happens on the very first incremental version it does. 

Lun, 12/18/2023 - 18:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Gerhard, welcome to these public User Forums.

From the description and information given above, it sounds like the internal database used by Acronis to track where backups are located has become corrupted leading to the unwanted behaviour with deleting different backup files for unrelated tasks!

See KB 60915: Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings - for information on how to delete the database files in order to cause these to be rebuilt again.

Mar, 12/19/2023 - 11:53
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