TrueImage is now running very slowly after starting fast
TrueImage has been running fine afaik until December 2018 but now when I try and run a backup, it starts very quickly and gets up to about 20 GB in perhaps 5 minutes but then seems to run really slowly. It estimates about 2 hours to finish but 3 hours later, it is still showing 2 hours remaining, is up to 99GB.
I have cancelled it after 8 hours and then tried running over night (although it got stuck reading a non-existent disk).
None of the resources are choked so not sure why it runs so slowly.
Details:
- Windows 10 Home 4 Cores i5@3.2GHz 16GB RAM
- Total backup: current backup is 190GB, although it should only be backing up about 100GB with exclusion list
- Disk usage: SSD and task manager says it hovers around 500KB/s
- Network: Mostly zero with spurts of 32Mb/s - Gigabit LAN to NAS box
- CPU: < 1%
- Memory usage: 20MB
I have run the diagnostics suggested by Acronis but not sure how useful these are to the forum.
Any ideas?
Luke, welcome to these public User Forums.
Please download the MVP Log Viewer tool and use this to see what messages are being recorded in the log file for your backup task?
You should also consider running a CHKDSK /F against both the source and destination drives for the backup in case you have a latent file system issue here?
If you have an Acronis System Report zip file after the problem started, that could be helpful but you may need to share it via a Cloud link given the 2MB file upload limit in the forum.
Hi Steve,
Thanks for the help. It appears that the problem was a hardware failure on my e: drive, which is a mechanical HDD. Although I had excluded e:\* because it is mostly old junk, it appears that Acronis still reads everything off the disk before applying the exclusion filter and due to the hardware problem, reading through the disk was taking so long, it affected Acronis and made something that should take an hour or so take 12 hours and still not be finished.
It would be nice for Acronis to fix this and not even scan a disk that is excluded.
It also made me realise that the Disk Activity shown by Windows Task Manager in the Processes tab is based on average KB/s and since the mechanical hard disk was so slow, it didn't show as much disk usage (although it did show as 100% on the performance tab) and made me think Acronis wasn't trying hard enough!
Thanks
Luke
Although I had excluded e:\* because it is mostly old junk, it appears that Acronis still reads everything off the disk before applying the exclusion filter and due to the hardware problem, reading through the disk was taking so long, it affected Acronis and made something that should take an hour or so take 12 hours and still not be finished.
Luke, the core issue here is that you have included the E: drive in the Source selection which would cause it to be scanned. If you do not want a drive included then deselect it in the Source panel, not by using the Exclusions tab in the options. The most common reason for this is that you have taken the default source option of 'Entire PC' which includes all drives, rather than clicking through the Source panel and using Disks & Partitions to select only those drives to backup you want.