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Unable to boot to Windows after restore on ACER computer

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A backup and restore on my ACER computer (ATC-780-UR11) resulted in booting to a blue diagnostic screen, and not being able to boot to Windows 10.  After much investigation, which includes communicating with Acronis Support (Case 03247027), I have determined the following:

On the Acer computer, the Acronis backup is performed correctly, but the Acronis restore is not done correctly (and no error message is given). 

This was determined by doing combinations of backups and restores using a docking station on an HP computer. When the restore is done on the HP computer, the target disk will boot to Windows on the ACER computer.

My guess is that the ACER Bios prevents writing something that has to do with the boot, but have not been able to get it to work with BIOS changes, such and deactivating "Secure Boot", etc.    

ANOTHER RESTORE ISSUE:  If the New Disk Tool is not run before the restore, a reboot is required while the first step of cleaning the disk is performed.  This step hangs on both the ACER and HP restores.  Doing a New Disk before the restore results in a reboot not being required.

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Michael, welcome to these User Forums and thank you for sharing your experience of this restore issue and results of working with Acronis Support.

I suspect that your guess about the Acer BIOS having some role in preventing a completely faithful / accurate recovery of a system drive may be correct - but if so, then I would expect this to apply to any recovery application and potentially to new installs of Windows too?

I have done a disk recovery with an Acer laptop a few months ago where I upgraded the internal drive to a larger model but my only issues were in being able to disable Secure Boot to allow my WinPE rescue media to boot correctly (had to set a Supervisor password before the option was enabled for change!), but the restore to the new drive using the rescue media went fine and the OS booted successfully.  Here again there can be different BIOS providers and versions even with the same make of computer!

Using the Add Disk tool or wiping / cleaning the target drive so that no OS is detected should also prevent a restart being required when using the ATI 2018 Live Clone feature as well as when doing recovery actions.