What does the Standalone System Report do..?
I thought I'd like to see what this actually did, so I ran it a few hours ago. I got a notification to say that it had begun and since then it's been chewing 15% - 20% of my CPU with nothing to show.
There is no UI I can see and nothing happening. Something has interfered with the responsiveness of my system as for the first time ever I can now out-type my screen display..! If I have to kill it I'll have to go into the task manager and kill the process, as I can't see any other way of doing it.
Has anyone else run it, and was it worth the wait..?
I do run cCleaner on a semi regular basis, but I don't clear the event logs with it. Looking at the Event viewer the standard Event logs are ~30Mb and the App and Services logs are about 8Mb.
I do have a lot of documents that are backed up, mainly pictures and audio files but I can't see that ths would be itemised in a report like this.
Looking at Task manager and the resource monitor for that process the memory utilisation is static, disk I/O is non-existent and network traffic is also basically zero, just some SSDP traffic.
I think something might have gone wrong here and it's just caught in a loop
Were you running the System Report tool as Administrator and did you do a reboot after running the Acronis Cleanup tool to remove ATI 2014 before installing 2018?
I ran the report from the "all tools" item in ATI 2018. It went through UAC although I did not explicitly ask it to run as administrator.
I rebooted after the Clean-up tool [and checking the registry as per the KB article] and also after the install of ATI 2018.
I have had a successful, incremental File/Folder backup run which was successful.
OK, running the tool from the ATI menu and going through UAC should have given the correct authority / permissions here, so not sure why it should be taking an extended time here?
Might be time to kill the tool and then perhaps retry it at another time, after another restart? If you see the same issue, then would suggest opening a Support Case for this issue.
Update: Now it seems another ATI 2018 process has spawned [with the A in a square box, not the normal A in a shield] which is matching the System Report process [to the 0.1%] CPU usage.....
30% - 40% CPU to Acronis. Not bad for a machine that is essentially idle! :)
I look to be seeing something along the same lines as you when running the System Report tool on my ATIH 2018 build 10640 - Windows 10 1709 computer. Been running around 20 minutes so far which is not as expected - it should normally finish in less than 5 minutes.
You also have a whole bunch of UI there, I had nothing.
Did you run that from the "help" option in ATI 2018, or the shortcut that is in the Start menu?
The start menu shortcut is the same as selecting the "Tools" sidebar in ATI 2018s UI followed by the "All Tools" box in the right pane, which is how I ran it.
I ran the tool from the Help menu as shown in the first image posted but it should be the same regardless of which method used.
Interesting, I never had the UI, just got a standard windows notification [similar to a "new mail" notification] which then went and left me with nothing...
I killed the SystemReport process, and also the extra ATI 2018 process. I now know that process had the icon for the UI in task manager, even if the UI was invisible. Hope that makes sense..!
Hello Orinoco,
The issue has been reported to the development team. My colleagues managed to reproduce it and found the root cause. If there any files (not folders) in the directory C:\ProgramData\Acronis, the algorithm will stuck in the loop, so to workaround the issue we need to remove all files from C:\ProgramData\Acronis. Try to move all files from C:\ProgramData\Acronis (could be hidden by default) so that it contains only folders and re-attempt creating a system report.
Thank you,
Thanks Ekaterina.
The ProgramData folder only contained one file called "UniversalRestore_version.txt" the content of which is
MAJOR_VERSION=11
MINOR_VERSION=5
BUILD_NUMBER=40058
SVN_BUILD_PATH=products/AcronisBackup/abr11_5/branches/U6/builds/AUR/swiss/40058
deleting that allowed the system report to complete.
In risposta a Hello Orinoco,… di truwrikodrorow…
I have 443 files in C:\ProgramData\Acronis and most of the time i cannot even start the System Report tool in TI2018.
Roger, are all those 443 files in the root folder of C:\ProgramData\Acronis (not in folders below that root)?
I have removed the one UniversalRestore_version.txt file in my folder but even though the System Report starts, nothing is produced for me (no zip file) and the program doesn't show as being active in Windows Task Manager / causing CPU as before.
In risposta a Roger, are all those 443… di truwrikodrorow…
Roger, are all those 443 files in the root folder of C:\ProgramData\Acronis (not in folders below that root)?
I have no files at all in the root folder. The 443 files are spread in the 53 subfolders and it´s subfolders i have in C:\ProgramData\Acronis so there must be something else that triggers this issue. I was urged by the support to provide a System Report the other day and did spend about two hours on creating it...
Ok, thanks for the clarification Roger - the declared root cause (to date) is that there are any files in the root of C:\ProgramData\Acronis folder path.
The good news here is that you can still use the KB 2707: AcronisInfo Utility to generate a System Report zip file (using the 2016 version of the tool).
I had the same problem, in two flavors: the button in the ATI GUI does absolutely nothing. Running the program from All Tools starts the program, but it never finishes.
Running a version from the Acronis web site:
https://kb.acronis.com/system/files/content/2015/12/2707/systeminfo_true_image.exe
worked.