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Acronis true image 19 will not start (pop up) the dashboard window on MAC Mojave

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hello there

while loged in as Standarduser, it is not possible to get the dashboard up and work.

Acronis TI is up and shows its running icon on the top of OSX-screen. Klicking on the icon shows 4 options: open ATI, Active protect., prozess administr and help. (German version here, may other descriptions)

The only option that works is help.

When loged in as admin, everything worked well.

any ideas?

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Hartmut, welcome to these public User Forums.

The ATI 2019 User Guide for Mac states the following:

General requirements:

  • You need to have administrator privileges to run Acronis True Image 2019.

thank you at first.

Which file / app is involved?

How can i set ATI19 to run with admin privileges under  a nonadmin standard-user?

It looks, that ATI is running (in the background?) because in standard-user the ATI-icon is actice too. The problem is to get access to the ATI activities (dashboard)

thanks

Hartmut, sorry - you will need a Mac user for further help with your question and the last Apple I used was a II+ back in the 1980's..!

In Windows, it would be the TrueImageLauncher.exe as the main ATI launch pad exe but don't know how this translates to the Mac OS environment?

try posting in ATI MAC forum where MAC users are more likely to come across your post.

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Hello HGS,

You must be logged in as admin for Acronis True Image to operate, unfortunately no workarounds would work here.