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Acronis True Image doesn't keep configurations

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Hello,

I have many different installation of Acronis True Image2019, 2018 and 2017. From October to now i a lot of cases, Acronis lose the configuration I made. Sometimes immediately, sometimes, after one o more day. In Win 7 and Win 10. I also reset the backup and recreated as new, but in same cases works, not in other.

Does anyone experiment the same behavior? And about a solution?

Thanks
Mauro

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Mauro, welcome to these public User Forums.

Please see forum topic:  True Image 2020 -Backup option settings loss - with hundreds of users reporting the same issues across ATI 2017 to 2020 versions.

Stop the Acronis Managed Machine Mini Service and set the Start up type to Disabled to prevent the problem coming back until the issue from the Acronis Dashboard servers has been fixed by Acronis.

Wow, very big problem.

I can't disable start up, my customer understand backup is done when they foud pc shutted down in the morning. If acronis doesn't restart, they haven't a backup next days...

Thank you, I'll wait, my customers I don't know

Mauro, please use the Feedback tool to make Acronis aware of your concerns over this issue and the concern for your customers.