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ATI 2019 backing up twice

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Hoping there are still people reading this sub-forum...

I have ATI 2019 set to backup my main PC's system drive to my NAS at 02:15 every night. The cycle is a full backup followed by five differentials with a retention period of 180 days. This has been working as expected for the last eighteen months or so but on the 11th it did two backups, in sequence, one immediately after the other. It did this again on the last two nights.

ATI scheduling for this job is definitely set to Daily and Once a day. The only other ATI jobs are the monthly to an external HDD and an old daily which is set to Do not schedule. I can't find any Acronis tasks in W10's task scheduler. The PC is running W10 Pro X64, has 32GB RAM and 167GB free on C:.

So what is going on?

 

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The log files for your backup task would be the starting point to try to understand what you are reporting in this topic, along with details of the file names you are seeing on your NAS for this backup task.  It is possible that the backup was interrupted for some reason to cause two files to be created but this is pure speculation at this point.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Thank you, Steve. The log viewer showed the problem at once - the post-backup batch file that mirrors my data drive to the NAS and tidies C:\temp is failing with error code 1. If my memory serves (unlikely!) this meant 'file not found' and caused earlier versions of ATI to claim the backup had failed when it hadn't really. I'm sure it was something I complained about some years ago but I hadn't noticed it re-starting the backup before. I can't see any errors in the robocopy logs so  I'll pipe the output from the temp file deletes to a log file and see what I get.

Jonathan

 

Jonathan, not knowing what's in the batch file I would say that the error code one could mean a number of things. You should be able to catch the error within the batch file so that it will return a clean code and ATI won't redo the backup.