ATI 2019 Update 1 and Windows 10 1809 cause unusually high CPU usage during idle times
This high CPU usage occurs after about an hour after bootup, involving various executables within ATI 2019. I had Acronis Active Protection turned off as I already have Emsisoft anti-malware.
Until this specific problem is fixed I will not maintain an constant installation of ATI 2019. I will have to do backups another way.
Steve Smith:I will do that as I did reproduce the problem after a clean install of the software. In fact, I'm about to install it on a second installation of Windows.
Enchantech:
I am aware of the Task Manager malfunction. I didn't lose any files that I'm aware of. I'm also a Windows Insider and I didn't know these issues were there.
I also have a backup of 1803. (Can this be restored if created with ATI 2019 with the 2018 version?)
Anyway, I can hear my CPU fan running at 100%, and I verified CPU usage with Process Explorer 64-bit. I will proceed with a reinstalling it in a test environment on a real machine, and start a ticket.
Dennis,
I cannot confirm that a TI 2019 backup can be restored using TI 2018 as i have never tried that however, I would not think it would be a problem as restores should be performed by using the Recovery Media.
On my upgrade to 1803 I had a similar issue as you. What I found was the issue was that after the install of that version Windows Defender decided that the machine needed a full scan. That scan took well over an hour and pegged the CPU at 70% usage and above until it completed and rendered the system useless during that time.
If that is the problem you will see Defender in Task Manager as Antimalware.exe in Task Manager running as a Service.
Enchantech wrote:Dennis,
I cannot confirm that a TI 2019 backup can be restored using TI 2018 as i have never tried that however, I would not think it would be a problem as restores should be performed by using the Recovery Media.
On my upgrade to 1803 I had a similar issue as you. What I found was the issue was that after the install of that version Windows Defender decided that the machine needed a full scan. That scan took well over an hour and pegged the CPU at 70% usage and above until it completed and rendered the system useless during that time.
If that is the problem you will see Defender in Task Manager as Antimalware.exe in Task Manager running as a Service.
Emsisoft is installed, and it takes over for Windows Defender. I can turn it on, but I haven't.
I'm going to install ATI 2019 in my other installation of Windows on this same hardware and see if the CPU goes wild over there.
Dennis,
I too have a third party Security Suite installed on the machine I spoke of that works in place of Windows Defender. This made no difference. The scan feature of Windows Defender ran despite being "turned off".
If you have a look at numerous Windows security updates you will find that Defender is updated regularly even though it is supposed to be disabled by the third party apps. After the experience I had above I firmly believe that Windows can activate and run a Defender scan regardless if it is "turned on" or not.
Hope you gain some clarity with your next install.
Ditto here with my own experience of Windows Defender staying active despite having 'replaced' it with a third-party security suite. The Security status in the Control Panel shows my antivirus and firewall but unless I watch it carefully, the Windows Defender Firewall will turn on plus it will do antimalware type scans without my asking! Big Brother Microsoft is watching over us!!!
Installation of the product on a test installation of Windows (version 1809) and screenshots reveal what been going on thus far. You'll notice "anti_ransomware_service.exe" and "TrueImageMonitor.exe" are both using an unusually high number of CPU cycles. Please note that Windows Defender is not on the list of high usage. In the screenshots, note that my CPU fan is operating at more than 3000 rpm, which is high enough to hear.
On my new installation, I turned Active Protection on so I can access the settings for it, and unticked everything. Then I disabled the Protection again. Thus far I've no high CPU usage in this installation with those settings.
Earlier today I reinstalled ATI 2019 and trying these settings on the primary installation of Windows (1809), and it still used too much CPU even with everything unticked. Now I'm trying it with the "Acronis Active Protection" service disabled. I will make a formal ticket if this behavior continues.
Dennis,
Just a suggestion, how about letting the Active Protection scan run to completion then see how the machine acts? On clean installs it will probably take a long time to scan the system and all installed software and services.
I bet that once that finishes things will settle down drastically.
I just caught "Acronis Managed Machine Service Mini" service also maxing out my CPU.
With that documented, I instructed the GUI to disable Acronis Active Protection, and turned off anti-ransomware in the settings.. IMHO, that should be the end of it. But it is not.
With that said, I will try what you suggested, I will reenable the two services I had disabled and restart Windows. When the CPU maxes out I'm going to give the machine 60 minutes to finish. Beyond that, I'll disable the services again.
I'm beginning to think that this Windows install might have something to do with it. I will keep trying to do various things. I will not post here again until there's a change.