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ATI2019 freezing at startup, postponed backups

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Hi.

Recently I purchased ATI2019. The thing is - my ATI2019 freezes at startup - also I see scheduled backups to be postponed. 

Some of my daily work backups go to SD Card (laptop internal memory card reader). Everytime I start ATI to work on some backup options or to add new backup job - my ATI hangs or freezes at the splash screen. After some trying I realized the problem is my SD Card (or card reader) - when I remove SD Card from the reader - ATI continues to start just normal. This happens also without SDCard-target jobs. Tried several other SD Cards and Micro SD Cards - every time the same problem. Got the newest drivers and bios. Apart from that - SD cards work as expected. Any thoughts? 

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Maciej, welcome to these User Forums.

If you have identified this issue to be mainly related to the interaction between ATI 2019 and your SD cards or card reader, then the best advice I can offer is to recommend that you open a Support Case direct with Acronis so that they can investigate why this is happening?

When you start True Image the application scans all attached drives including SD cards.  Card readers are usually slow in read/write operations so it will take some time for a scan of the drive to complete which could be interpreted as a freeze.

If you have patients and wait while this scan runs and the app launches does everything work after that as you would expect?  If so I think you are witnessing normal behavior.