Backup always fails with "The backup was paused due to the battery power saving mode" Which is UnTrue
Hello, I fresh boot my MBP, then I connect my external My Book Passport 6GB backup HDD, and open Acronis BU software, and kick off a manual incremental backup, it gets going for about 10 minutes, and then always fails with "The backup was paused due to the battery power saving mode.". I do not have this on, and have Googled and turned on and turned off and stood on my head and everything around power whatever, and it still will fail every time with this erroneous message. I have also upgraded/updated with the latest Acronis backup software, and that does nothing. Any an all help to resolve this problem would be stupendous. Thank you.
Hi Ian, I also opened a ticket, and the reply was: This is a known problem, and they are waiting for Acronis True Image 2020 to have the fix in it. In the meantime, the suggestion was to uninstall and reinstall the 2019 version software, which I had already performed previously. Also, I have a Western Digital My Book external 6GB HDD, I think I misspoke in stating Passport, as the My Book is under its own power and not dependent on the USB port, though it does connect via a USB. I'm beginning to think that I should have bought a wireless personal cloud, and used as a backup and a virtual share drive for the home, maybe less problems. Thanks, JPQ
Hi there, I too have the same problem but when i'm running Acronis cloud back-up for my MacBook Pro. The back-up starts and then stops randomly saying "The backup was paused due to the battery power saving mode." I've had a ticket with support outstanding for a few weeks now and all I get is suggestions which are rubbish. I've no power saving setting switched on and it still fails.
After paying for the software and 5TB of cloud space, I have only succeeded in completing 1 back-up to the cloud in 3 weeks! My laptop is constantly connected to a power source and online for over 15 hours a day.
I'm far from happy with the support i'm getting, after logging the ticket I got the usual first response back after 4 days to tell me to switch off battery settings, etc etc... I replied back saying I had already followed their suggestions without it solving the issue. After another 4 days I got an email asking for a log file and a videos to show what happens... How can I produce a video to show an error message!? So I replied saying that I couldn't send the log file as its over 150mb and my email system won't accept that, plus I attached a screenshot of the error. after another 3 days I received yet another useless email suggesting I ran some kind of an update file. They gave me a link to the windows version! So another email back to them telling them that I use a mac and that the issue has always been on a mac.. and now again I am waiting.
I'm considering telling them I want me money back and buying something else such as backblaze!
Dear Matthew,
Please accept our apologies for the bad experience you had with our software and service! The technical issue you mention is expected to be fixed in the upcoming Acronis True Image 2020. If you agree to give us a second chance, I'd recommend installing a free trial version once the product is available. As for the root cause of the issue, the error message that is shown, is wrong. The real cause is a crash in the application. We will fix both the crash and the incorrect error linkage.
It seems pretty déclassé to expect users of Acronis True Image 2019 to buy the new Acronis True Image 2020 without an upgrade path, at full price to fix a bug.
Ken, welcome to these public User Forums.
I would suggest the following approach here:
Keep a watch on KB 46984: Current Promo for when Acronis offer any discounts for upgrades etc.
Opt for a 30-day trial of ATI 2020 to test for yourself if the then current version of ATI does fix this issue or not, and take advantage of any promotions if it does.
Thanks Steve, will do!
ATI 2020 does indeed solve the problem. I will vigilantly monitor for upgrade promotions!