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Not receiving backup status email messages, yet again.

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As Yogi Berra famously said: "It's déjà vu all over again".

Once again, I am no longer receiving email messages advising that my daily backups have been completed, although as the activity log clearly shows they are being performed. My last email re backup was 2 January.

Last time this happened it was explained that the cause was a procedural bug introduced by Acronis in an earlier software update.

This time, as far as I'm aware, there has been no update. I'm running Build 17750.

My email settings are correct and have not been touched.

What gives?

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Jim, I assume that you are meaning the emails from the Acronis cloud servers for backup status and not emails sent from your own computer via the settings configured in the task Notifications page?

My local Notifications emails are and have always been working just fine, but those from the Cloud servers have not worked for me for some months now, so cannot give you any assurance that the problem will be short lived!

Please submit Feedback direct to Acronis via the tool in the GUI to register your voice about this issue!

I assume that you are meaning the emails from the Acronis cloud servers for backup status and not emails sent from your own computer via the settings configured in the task Notifications page?

Steve, no I mean emails sent from my own computer.  (I don't use cloud storage). The settings on the task Notifications page look just fine to me. They are the ones that I had to re-input a while back thanks to Acronis wiping them out previously, as mentioned.

I can send email to myself outside of Acronis without a problem.

Jim, what SMTP server are you using for the emails, and which ports?

You need to be using the TLS option with port 587, not SSL with 485 as the version of SSL used by Acronis is obsolete and insecure, so is rejected by all ISP's!

SMTP settings are Port: 25 Encryption: None

I haven't changed these and they have been working just fine until Jan 2.

I had to re-enter them a while back (see previous thread here) when Acronis wiped them out.

 

 

Jim, it may be that your ISP has stopped allowing non encrypted connections?  Check what they recommend for the connection properties, or else compare those you use for your email client in Windows (if using the same account / credentials)?

Update: Fixed. For some reason my SMTP password and username had been removed from the Notifications details page. I definitely did not remove those, so how it occurred after Jan 2 is a complete mystery to me.

I'm still using Port 25 with No Encryption and the Send Test Message function was successful.