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"Recover Now" does nothing

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I am trying to recover some files.  After selecting the files and destination, I click "Recover Now".  The sceen goes blank and nothing happens.  What am I supposed to do?  What is the point of a recovery tool that does not work??!!

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Not sure what is going. Is it a disks + partitions or files + folders backup.

The first thing I would try is validating the backup which (hopefully) will resolve the problem.

Before doing so confirm that you are using the latest build of ATI 2019 (build 18100 21 Jan 22); you can download the latest build from your Acronis account or from the Acronis download page.

Ian