[Solved] "Unable to Complete the Backup"
I am using the latest version of Acronis True Image 2019, but this issue started with the previous version of 2019. I use a program called FolderLock which hides and unhides a system folder (drive) on my computer. When unlocked, it shows on my computer as my W Drive. Until about a few weeks ago, I could backup all the files on this "drive". Now, it will start the backup process, but then stops after about 15 seconds saying it is "Unable to complete the backup started".
I have three backups set up, all of them go to my external USB device. The other two backups will run just fine.
I have tried to completely delete and re-add this backup twice, but it still will not work.
Any ideas as to why all of a sudden this backup will not work?


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Good Morning, Steve,
Forgot a few details :) I am running Windows 10 Pro, Version 1809, Build 17763.1
I ran the tool you mentioned, and here is what it came up with:
9/26/2018 6:58:48 AM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
9/26/2018 6:58:48 AM: Operation WDrive started by schedule.
9/26/2018 6:58:49 AM: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
9/26/2018 6:58:49 AM: Operation: Backup
9/26/2018 6:58:49 AM: Priority changed to Low.
9/26/2018 6:58:49 AM: Error 0x17001a: Failed to create snapshot for backup.
9/26/2018 6:58:49 AM: Create Backup Archive From: W:\
To file: WDrive_full_b1_s1_v1.tib Compression: Normal
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Jerry,
This appears to be a file level backup. The only error message is for that of a Snapshot not being created. This error is expected when doing file level backups as snapshots are not created for file level backups. Can you please post more of the Log Viewer output file?
You error message indicates possible corruption of the WDrive. You can run chkdsk W: /f from an Admin command prompt to attempt to fix file errors.
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Enchantech,
I did the ChkDsk command, and just now ran the backup and it is again working. It did fix an error, so this is good to know if it happens again.
Thank you to both of you for responding and helping me resolve this.
Much appreciated,
Jerry
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Your welcome
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