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Spinning clock

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This can't be new but when I search I see only an issue from 2015. I am trying to recover a full disk. I have a full backup from a week ago and 6 differential backups. I copied them to another disk since they were on a storage pool that AIT couldn't see. At first I copied only the full and most recent but the Recovery Wizard complained that it couldn't find the other differential (yes, I am positive the backups are not incremental).

Under Windows, Linux Recovery and Windows PE recovery I get to select the backup and the drive I want to restore and then ATI goes away indefinitely spinning a clock. For the recovery disks the boxes are the same a clock beside "Acronis True Image" inside box also labelled "Acronis True Image". Once I came back and it had created a System Report.

I can open the backups and see their content.

I have tried on more than one computer, same thing.

Surely this is about as simple as it gets - restore a disk. My new disk is even the same model as the old one.

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Richard, you should only need the initial Full backup file plus one of the Differential files as far as I understand.  The type of file should be obvious from the file naming convention used by ATI, i.e. _full_b1...  _diff_b1_  or inc_b1_... for each of full, differential or incremental type files.  Only incremental should need to have all files for the chain to be present.

When doing any recovery from the rescue media, the BIOS boot mode should always match that used by your Windows OS, as shown by running msinfo32 in Windows then look at BIOS mode.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media - for more detailed information here.

How are you performing this recover, i.e. how is the new drive connected to your computer? The normal recommendation would be to remove the original drive, replace it by the new one, then boot the rescue media along with your backup external drive connected, then recover to the new drive in situ.  This protects the original drive from any involvement or accidents by being disconnected.