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Acronis 2020 Unable to Restore Disk/Partition

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I have an issue unable to restore either from Acronis USB media drive or from desktop both hang....from desktop it boots to the Acronis window but hangs at preparing....

hard reset to return to windows

From USB media drive: I get to the main Acronis page. The cursor moves but unable to select any buttons

I've never had this issue with any previous version of Acronis

I've submitted a ticket but hoping someone here might have a solution

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Scott, welcome to these public User Forums.

Sorry but can you provide more background to this issue please?

What type of Acronis Rescue Media are you using here?

For the ATI 2018 & later version rescue media, there are 3 different versions available:
Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox) or created from the .ISO CD image download from your Acronis Account page.

Or are you using an Acronis Survival Kit drive?  If so, is this on an external HDD?

Can you still boot into your Windows OS and get to the desktop?
What version of Windows?

What BIOS boot mode are you using for the rescue media?  UEFI or Legacy?
How does your Windows OS boot?  Is that UEFI or Legacy?
If you can access the Windows desktop, run the msinfo32 command and check the BIOS mode value shown in the right panel of the report it shows.

What type of drive are you trying to recover to?
SATA, NVMe, eSATA?

Is this using RAID?  or encryption?

I am attempting to recover disk from inside the acronis program. I have never had this issue with earlier version of Acronis. I have not been able to recover either from the Acronis application or USB method.

I am recovering from and to the same hardware  no changes.

OS: WIn 10 Pro 64

CPU Ryzen 7 3700

GPU: Nvidia 970

BIOS: UEFI

Mobo: ASUS Prime X570-P

HD is WD BLUE NVME: 1 GB

Scott, thanks for the extra information.  Any recovery for the OS drive should be done from the rescue media rather than starting from within Windows, and ideally, you should be using the WindowsPE version of the media for best support of NVMe type drives (created using the 'Simple' method of the media builder tool.