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Acronis TI 2020 and "Windows did not shutdown properly"

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Latest version of Acronis TI as of today, the problem is this:

Whenever i start Windows, i get the spinning dots, so i know that fast startup failed.

When i look in reliability monitor or event viewer i get the "Windows did not shutdown properly".

It does not matter whether active protection is on or off.

Uninstalling the application solves it.

Windows 10 18363.752

Dell Latitude 5400

Any thoughts?

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I have not seen this; however my configuration (except for my Dell laptop) has fast start-up disabled.

How did you have ATI 2020 configured; did you install Acronis Secure Zone, use Try & Decide, or Startup recovery manager?

Ian

None of the above. Just a scheduled task running every week.

It happens only on this machine. Modern standby is enabled, bitlocker (software encryption) too.

Have not tested without these two disabled.

On my desktop its fine (no modern standby nor bitlocker).

 

Thanks for the additional information. My recollection is that Modern Standby can cause problems with ATI; there is discussion of the problem in the ATI 2019 forum. Not sure if ATI 2020 contains a fix for this problem. Other MVP know a lot more than I do about Modern Standby - not hard as my only experience of it has been what is in that thread (which I have not reread).

Ian