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Acronis True Image 2020 interfering with wireless keyboard

Thread needs solution

I recently installed Acronis True Image 2020 for the first time and have successfully backed up to an external SSD and the Acronis cloud.
My issue is that ever since I installed Acronis my keyboard has been periodically freezing for some seconds and when I look at Windows Task Manager this seems to coincide with some activity by Acronis True Image 2020 (32 bit) when it's running as a background process. Although the activity does not show as much under CPU and Memory usage in Task Manager, it stops my keyboard from working mid-sentence and I have to wait about 15 seconds for it to get started again. My work involves a lot of typing and this freezing of the keyboard is disrupting my workflow.
Has anyone else had this issue and does anyone know of a solution? This has nothing to do with the other questions on the forum about wireless keyboards and mouses not working with bootable rescue media. I am using a Logitech wireless keyboard and mouse combo and Windows 10 on a Microsoft Surfacebook.
Thanks
Catherine

0 Users found this helpful

Catherine, welcome to these public User Forums.

I have not encountered any other users reporting the issue you describe and there shouldn't be a direct reason for ATI 2020 to interfere with your wireless keyboard or other devices,

If you have Acronis Active Protection enabled with ATI 2020, then start by turning this off using the settings in the main ATI GUI and see if this has any effect?

I have periodically experienced such behaviour, but it is not when ATI is running. I've never really figured out what is causing it, but one thing you could try to do is turn the keyboard off and on again to re-sync it with the Unifying receiver.