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"Active Protection > Monitored processes > Total processes" modifies Task Manager settings

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Hi all!

The action described in the Subject opens Task Manager, but removes existing settings (columns, ...).
To get the settings back, I have to recreate them manually.

This problem appeared a long time ago, when Active protection was introduced.

ATI 2020 up to date (21400) / Windows 10 Pro (1909 built 18363.449)

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Baud, you would need to open a Support ticket direct with Acronis support for this issue.

There is an easy workaround which is to have Task Manager open before clicking on the Total Processes link, which will preserve any current columns being shown.

Steve, thank you for this elegant workaround!

I won't open a support ticket, because my free support period is over.

Maybe I should add this topic in the "enhancement wishes" discussion.

Baudouin.

Baud,  if you are using ATI 2020 or 2019 - you have support via chat or email:

https://www.acronis.com/en-us/support/lifecycle/consumer.html

 

Type of Support Mainstream Extended Self-Service
Product documentation, Knowledge Base articles, and forum help available on the Acronis website yes yes yes
Complimentary support for recovery issues1 yes yes yes
Full support by Acronis Customer Central, including investigation by developers for all severity issues1 yes yes  
Product hotfixes/patches for blocker issues, security issues, OS support updates, support volume drivers2 yes yes  
Product hotfixes/patches for selected issues of any severity level2 yes    
Cumulative updates, including new functionality yes    

Support Lifecycle of Consumer Products

Acronis True Image

Products Release Date Latest update Mainstream Support End Date Extended Support End Date
Acronis True Image 2020 20 Aug 2019 #21400 / # 21810, 24 Sep 2019 TBD TBD
Acronis True Image 2019 21 Aug 2018 #17750 / # 17780, 27 Mar 2019 20 Aug 2019 TBD
Acronis True Image 2018 22 Aug 2017 #15470 / # 15410, 05 Feb 2019 21 Aug 2018 20 Aug 2019
Acronis True Image 2017 Premium Subscription 18 Jan 2017 #6209 / # 6115, 23 Jun 2017 22 Aug 2017 21 Aug 2018
Acronis True Image 2017 22 Aug 2016 #8058 / # 8035, 23 Jun 2017 22 Aug 2017 21 Aug 2018
Acronis True Image 2016 17 Aug 2015 #6595 / # 6077, 26 Jun 2017 22 Aug 2016 22 Aug 2017

Thank you, Bobbo.
I will give it a try.

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Hello Baud,

I didn't manage to reproduce the same behavior on my installation (build 21400). Could you please post a couple of screenshots showing the task manager view before and after clicking on Total processes? 

Hello Ekaterina,

Here are the screenshots you asked for.

 

 

Thank you for looking at this.

Baud.