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Active Protection Timeout prevents applications from starting

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Greetings.

I have an issue that began about 6 months ago where, when restarting or resuming from standby, I can move the system cursor, but applications will not start (including Task Manager) and web pages will not load for what seems like more than 10 seconds and longer sometimes. After checking event viewer more recently, I took note of something I've seen before - Active Protection service timed out at 3000ms. Realizing that this is a full 3 seconds and coincided with my system delay, I deactivated Active Protection and the symptoms disappeared. As an aside, I set ProcessExplorer to start with Windows, but saw no clear indication of the source of the spiked CPU usage.

Now, I realize that the most likely suggestion will be to reinstall, but thought I'd ask about this first. Naturally, I'd rather not reconfigure everything unless necessary.

A note: Upgrading to Windows 11 did not help the problem as it carried over. That upgrade ultimately failed 3 times (you're out!) for other reasons, so I'm still with that old version of Windows 10 thanks to my backups.

Has anyone dealt with this issue before?

 

Regards

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You should not have to reconfigure anything. The settings for backup tasks can be saved before removing ATI. Open ATI app, select settings (bottom left) than go down to the bottom and select "save settings to file". Once you have reinstalled ATI, import the settings.

I doubt that you will need to remove ATI, download the latest installer from you Acronis Account, the in Explorer select the installation file, right click and select "run as administrator". You will then be asked if you want to remove or repair ATI, select Repair. See 60195: Acronis Cyber Protect Home Office, Acronis True Image: modify, update and clean installations on Windows

Thanks, Ian.

I removed, reinstalled and reconfigured ATI and it didn't even wait for relog/resume - I got a timeout and system stall immediately. 

 

Granted, this might be a conflict with another application on this PC, perhaps a new version of BitDefender? I dunno. I get System Interrupt errors as well and did my best to remove/update hardware drivers. I suspect that those were being caused by that silly CfosSpeed that MSI bundles (uninstalled *again* - I need to mind what I install in the future) in their overclocking app. As a matter of fact, I may try disabling the CPU overclock and restarting the AP service to see what happens.

 

As it is now, the problem has not been resolved, but I will update.

 

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Hello William.

Bitdefender may conflict with our Agent. 

Please try to add the agent folders/executables as exception there: https://kb.acronis.com/content/36429

Thanks.

 

Whoa, that is a lot lol. There is not mention of TI 2020 there, but I think I can approximate it.

As it turns out, it wasn't overclocking, interrupts from nVidia drivers, MSI overclocking software or CfosSpeed.

I will try and advise.

Thanks, Jose.

I can't thank you enough, Jose. This far, no problems. I believe that was it.

I'm flummoxed that nothing came up about this in a Google search. Nothing. This conflict between Acronis Active Protection should be up in neon on the internet.

I'm guessing that AP 2020 was not "fully baked" as a complete antivirus application - at least it was never billed as one, leaving me to also run the latter.

I suppose that since I love Acronis for backup, I will eventually have to move to the new subscription model, but I will hold off for now.

Thanks so much again.

Regards. :)

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William DeVercelly wrote:

I can't thank you enough, Jose. This far, no problems. I believe that was it.

I'm flummoxed that nothing came up about this in a Google search. Nothing. This conflict between Acronis Active Protection should be up in neon on the internet.

I'm guessing that AP 2020 was not "fully baked" as a complete antivirus application - at least it was never billed as one, leaving me to also run the latter.

I suppose that since I love Acronis for backup, I will eventually have to move to the new subscription model, but I will hold off for now.

Thanks so much again.

Regards. :)

Hello William. I am glad the issue was resolved.

Feel free to participate in the forum anytime.

I wish you a nice day!