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ATI is 2020 ignoring my backup options

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I have set up ATI 2020 on a 2-week cycle: 1 full, followed by 13 incrementals, and to keep no more than 5 backup chains. However, no matter what I do, it does 1 full, followed by 6 incrementals, and only keeps the most recent backup chain.

I've completely deleted the backups and re-configured multiple times, but my option settings are ignored. Has anyone else run into this?

 

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Jim, my initial suggestion may seem strange but open the main Windows Services panel and stop the Acronis Managed Machine Service Mini service and set it to Manual start instead of being Automatic, then try setting up your task again with the desired settings for chains and incrementals.

Actually, no, your suggestion doesn't seem strange at all! I had a similar problem a few versions ago, and I recall a workaround like this, but couldn't remember the details. I'll give this a shot and let you know how it goes, thanks for the help! I'll mark as a solution if it works.

UPDATE: April 14 - yes, this appears to have worked! Thanks!