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ATI restores files into a wrong location

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I have a disk image, legitimately created by ATI 2020. I would like to restore 2 directories from it. Let's say

c:\Users\XXX\AppData\Local\Mozilla\Firefox\Profiles\gtfyla64.default
c:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\gtfyla64.default

I select these directories in the tree and ask ATI to restore them into the original location. This is where they got restored:

c:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Local\Mozilla\Firefox\Profiles\gtfyla64.default
c:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Roaming\Mozilla\Firefox\Profiles\gtfyla64.default

Guys, have you even tested your software? This is kind of embarrassing to being missed by QA.

And I can't even mount the new archive files format .tibx. Why do I need it?

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Please submit Feedback direct to Acronis for this issue if you are sure that all the steps / options you took are correct.

Personally, I never use the option to restore data to the original location preferring to restore to a temporary location of my choice first, then copy it to the final destination.

And I can't even mount the new archive files format .tibx. Why do I need it?

You can't mount the backup, but you can browse it with Windows Explorer so you can copy those directories.

It is strange that FireFox has those nested directories - a (possibly) complete copy of the Mozilla directory (from some point in time) contained in the Profiles directory.  This isn't pertinent to your problem, but are you sure about the nested path? 

You show " c:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Roaming\Mozilla\Firefox\Profiles\gtfyla64.default ".

I have "C:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Firefox\Profiles\...".  I do not have the extra "Mozilla\Firefox\" in the path.  Also, I see this only in my Roaming AppData; not in Local.

I thought about trying on my test PC the recovery you attempted. but I want to make sure our environments are similar.

 

Patrick O'Keefe wrote:
You can't mount the backup, but you can browse it with Windows Explorer so you can copy those directories.

Copying from Explorer has bugs as well. It copies all files from all subdirectories into the root location of the copy. Files got renamed to something like subdir1_subdir2_..._filename.

 

Patrick O'Keefe wrote:
You show " c:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Roaming\Mozilla\Firefox\Profiles\gtfyla64.default ".

I have "C:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Firefox\Profiles\...".  I do not have the extra "Mozilla\Firefox\" in the path.  Also, I see this only in my Roaming AppData; not in Local.

You didn't read carefully the topic post. This nested path was created by ATI. Wrongly created. It must be c:\Users\XXX\AppData\Local\Mozilla\Firefox\Profiles\gtfyla64.default, but ATI restored it to c:\Users\XXX\AppData\Roaming\Mozilla\Firefox\Profiles\Local\Mozilla\Firefox\Profiles\gtfyla64.default.

The files in question here are temporary files and normally excluded from a backup as they are recreated by the application in this case Mozilla Firefox. 

One way to avoid these types of issues with Mozilla Firefox is to use the Profiles Manager and create your own Profile in a different location that using the Windows AppData folders.

I do this for both Firefox and Thunderbird and keep my profiles for both on my second HDD drive instead of on the Windows OS drive, so that any recovery of that OS drive does not affect my mail or browser functions or settings.  In addition, by signing in with Firefox Sync, all settings are easily recovered even when moving to a new computer.

Enchantech wrote:

The files in question here are temporary files and normally excluded from a backup as they are recreated by the application in this case Mozilla Firefox. 

Actually, these are complete profile folders. The normal exclusion is just for the cache folders within the profile.

I'm with Steve about profiles. I keep mine on the data drive and I also rename it to something meaningful (e.g. Bruno). Moving a profile is really easy to do. I just relocate it and then edit the profiles.ini file located in the AppData\Roaming path. I don't have any profile int he AppData\Local path.

 

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Hello Hedychrum,

I tried to reproduce your issue, but the folder structure was correctly recreated according to my settings (tested two scenarios 1) to original location, overwrite existing files 2) to the new location, keep original folder structure) 

If the issue is consistently reproduced on your environment, please create a couple of screenshots showing the settings in the recovery task and send us together with Acronis system report via in-product feedback (please add a comment here, so that we can find your feedback and pass along with the thread to the RnD)

Steve Smith wrote:

One way to avoid these types of issues with Mozilla Firefox

I know how to resolve issues with Firefox profiles. The point was ATI, Firefox profiles is just an example.

Ekaterina wrote:
I tried to reproduce your issue, but the folder structure was correctly recreated

Interesting. Thank you for an experiment. I'll try to install ATI again and reproduce the issue.