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Cleanup to allow for Acronis 2020 installation

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Have had Acronis True Image 2010 for a long time, originally on my W7 PC which was upgraded to W10.

I have a license for Acronis 2020 and tried to upgrade, but I needed to uninstall 2010 first. Ran the straight uninstall through Windows first, but that failed. Then tried using the cleanup utility (run as admin), which seems to work and True Image is no longer in my start menu or list of installed programs. Checked the registry values as per the cleanup utility instructions and all is ok.

But 2020 will not install and still comes up with a message that I need to uninstall the previous version. Any advice on how to fix this? I can't even go back to 2010 as it refuses to let me install it (even in compatibility mode).

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See forum topic here where Jim has been responding on this same topic.