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Cloning with 2 USB drives (bootable)

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Hello,

I have a notebook with an usb port problem - then I can't connect any usb devices there.

I need to clone the Boot HD from this notebook - then I install Acronis TI 2020 in other notebook and plug 2 IDENTICALS HDs (both Seagate 1tb same model) - with USB Cases.

SOURCE HD - IS 100% OK
DESTINATION HD - IS A BRAND NEW, and its 100% OK too.

- 1 - Acronis doesn't find the HDs (they are ok on Windows Explorer and Disk Manager)
- to solve this issue I need to RESTART my notebook. Then Acronis find booth HDs.

- 2- Now - I select SOURCE HD - and Acronis stucks in the "clock screen" - I can't pass to select the DESTINATION HD.

What is wrong?

I tried to clone this HD early with other 2 softwares - and no problem to recognize the HDs - all done (I could clone the HD 2x - but - boot softwares doesn't create the boot section.)

Then now I'm trying to clone with Acronis - but - it's very hard to do..

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Daniel, welcome to these public User Forums.

Which actual version & build of Acronis True Image are you using here?
Is it ATI 2020 build 21400 as for this forum? 
You can find this information on the ATI Account page in the GUI.

The first action that I would recommend doing is to make a Full Disk & Partitions backup of the original boot HDD from the first Notebook (with the USB port issue) - this is your safety net in the event of any issues doing any other actions.

Next, how does the first Notebook boot from the BIOS, is this a UEFI boot system or a Legacy boot system?  If you have Windows 10 on that Notebook, you can run the command msinfo32 to find the BIOS mode used.  Otherwise, look at the BIOS boot device settings in the BIOS which will either show the Seagate drive if Legacy, or will show "Windows Boot Manager" for UEFI boot.

Next, how does the second Notebook boot from the BIOS, is this the same as the first one?

Finally, after doing the clone with other software, how did you try to boot from the cloned drive?
Did you install it in the first Notebook as the boot drive?