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Cloning failed

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Hi,

I've tried to clone the HDD from my old laptop to a new SSD Crucial (both 500gb) with the help of the Acronis True Image, but it failed two times at the end. I've run the chkdsk on the HDD so it can sort everything but it kinda didn't help and Acronis couldn't clone it and I've got the same message ''cloning failed, check the logs''. 

Can anyone help me please?

Many thanks,

Jim

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Jim, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

The log you provided does not relate to any cloning operation.

How are you performing the clone?  How is the new SSD attached?

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

To find the correct log for the clone failure see below:

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below.
MVP Assistant Version 2.6.3 is available.

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant, i.e. Media Builder.

The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

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Hello Jim.

The logs refer to this error code: Login failed with error: Error 0x2d2: Error: can't open pipe '\\.\pipe\aakore.sock'

The issue is caused by a corrupted installation. Please clean the one you have in the machine with the cleanup tool (https://kb.acronis.com/content/48668 ), reboot the device and after re-install the software. You should be able to perform the clone after.

If the issue persists and you use a OEM version please contact the respective vender so they can help you with the issue.

Thanks in advance!